Top. This is an upgrade from Sync 2/MyFord Touch to Sync 3.4. Search Inventory. I currently have MFT v.3.6.2 I took my car in yesterday for service and was told after 5 hours that they has no idea what's going on. I understand there is some control safety module that communicates with 911 assist. You can do this using the phone menu in Sync. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. We use cookies to give you the best possible experience on our website. Use voice-operated systems when possible; dont use handheld devices while driving. I have been unable to solve it. by ember1205 Mon Jul 06, 2015 7:37 pm, Post Cookie Policy - She also said last week the audio went out one time and came back when the car was restarted. I'd like to help! not sure about the parts, but I would like to see how you did this. The vehicle must have battery power and be located in the United States, Canada, or in a territory in which 911 is the emergency number. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post I stopped in on Tuesday, paired my phone, drove three miles, turned off the car, opened the door, closed the door, started the car, turned the corner, and it threw a 911 Assist Disabled error. 911 assist not operational no audio . I had mine do the same thing with sync version 1 and I went into the APIM module. Steveturbo Posts: 8658 Joined: Sun Jun 30, 2013 2:44 pm Location: NJ Vehicle: 2013 Limited EB. There's a special place for NOT following up! Press the Arrows until 911 Assist appears on the screen. . 2010 Flex Limited AWD Ecoboost Tuxedo Black monotone w/ Charcoal Black Interior - Vista Roof, 2nd row buckets, 2nd row refer/freezer, Active Park Assist, 911 Assist Errors, Loss of Audio, Disabling Traction Control, Re: 911 Assist Errors, Loss of Audio, Disabling Traction Con, http://www.fordflex.net/forums/viewtopi 20&t=13211. While in there I cleared all DTC's and changed the backup camera from European format to North America. 2022 2022 EcoSport. I saw somewhere that I had to bring this up with my dealer in order to get the extension applied to my vehicle? register to join our community Dealer couldn't get the car to throw any errors when they were driving it around on Monday. Ah, GM. Tuxedo black FLEX vista roof 18"Ford wheels. by rschildwachter Mon May 14, 2018 5:30 pm, Post I have been having this problem since i did my Sync 3 conversion. MC-10127406-9999.pdf Affected Component: AIR BAGS Summary Some 2017-2018 Fusion/MKZ vehicles built on or before 27-Oct-2017 may exhibit an illuminated airbag lamp and/or SYNC 911 assist not. Your connected phone must have adequate network coverage, battery power and, signal strength. Post The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. close menu. I will take it in to the dealer when they get the rain sensor part in that they need to fix. Powered by Invision Community, Ford Edge Lincoln MKX Modification and Technical Discussion. What happens when you try to use 911 Assist, and do you receive an error message? Has anyone experienced this same issue and figured out the fix? My 2011 ford edge limited is saying my 911 assist is not operational. by reyyer Sun Jun 20, 2021 11:59 am, Post You must initially enable the 911 Assist feature. They said it will cost $110 just to diagnose the problem since I am out of warranty. I have tried disconnecting the battery and and I am still getting the same messages. Can anyone suggest what I need to do to have this matter fixed? While in there I cleared all DTC's and changed the backup camera from European format to North America. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. Received 17 Likes on 16 Posts. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP2PLB20544. by ember1205 Sat Jul 04, 2015 8:56 am, Post Select the Settings tab on the touchscreen Press Advanced. New 2023 Ford Bronco 2 Door Velocity Blue Metallic for sale - only $44,562. Anyone have any suggestions for a fix that will save me a little money? Contact Us - by Tinchnick Wed Feb 17, 2016 6:06 pm, Post Enable 911 Assist - Option 1. Sounds like time for a master reset and I need to upgrade to the latest vers of MFT snyc from the end of last year for both cars anyway. Terms of Service - There are two codes stored in the APIM: U0151:00-0B, and U452:00-0B, both related to communication with the Restraints Control Module. Thank you. Your connected phone must have the ability to make and maintain an outgoing call at the time of the incident. Has anyone experienced this same issue and figured out the fix? Press the Arrows to move through the menu to SYNC Apps. by bill32399 Fri Jul 10, 2015 7:48 am, Post New 2023 Ford Bronco 2 Door Shadow Black for sale - only $41,101. Do not ask for help in PM. by ember1205 Fri Jul 10, 2015 7:55 am, Post The RCM is on the list, as well, but no codes present. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, http://boards.synccommunity.com/n/pfyncmb&tid=1451, Do Not Sell or Share My Personal Information. Then cost additional money to fix it. by Ecmbuster Sun Jun 20, 2021 2:08 pm, Post I will have her do a hard reboot of her phone. by Ghano38 Sun Jun 20, 2021 2:21 pm, Powered by phpBB Forum Software phpBB Limited, Any issues related to FORScan application. Each time you turn on your vehicle, this feature will remind you that 911 Assist is Off with the message: SYNC has connected your phone and is reminding you that 911 Assist is set to off., You'll see the confirmation message, "911 Assist OFF. by adamjeeps Fri Jul 03, 2015 8:18 pm, Post By I had the same experience. I had an issue with sync once in f150 where Bluetooth wouldn't connect even when phone said it was. by Ecmbuster Sun Jun 20, 2021 6:38 am, Post Went through another door open close restart sequence and it connected properly and displayed the message that 911 assist was functioning." Hope it helps Please do not put the wrench between wires after removing the wires from the battery, if you wait 20 minutes it accomplishes the same thing. The audio stopped working due to a 911 assist fault. It has nothing to do with As-Built, it has everything to do with flash programming the correct strategy. There are no codes in the MyFord Touch APIM. by jsydnor Tue Apr 21, 2020 12:28 am, Return to Configuration and Programming, Powered by phpBB Forum Software phpBB Limited, Car configuration discussions and experience sharing. My 2011 ford edge limited is saying my 911 assist is not operational. Aftermarket on-board diagnostic devices may interfere with various vehicle systems including Vehicle Health Report and 911 Assist. Pulled the fuse for it and it connected again. Select 911 Assist. See if it's turned on. So you want Ford to fix your issue via email? Post images of the scan with all the faults and strategies. 911 Assist fails regardless of if a phone is paired or not. by Steveturbo Thu Feb 18, 2016 8:30 am, You need to be a member in order to post a reply, Not a member? Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. by Waldo Fri Jul 10, 2015 7:54 am, Post by epbog Fri Jul 10, 2015 8:25 am, You need to be a member in order to post a reply, Not a member? by Ecmbuster Sun Jun 20, 2021 12:55 pm, Post VEHICLES. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, Do Not Sell or Share My Personal Information. Sign up for a new account in our community. 911 assist not operational contact dealer I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. Skip To Content Ford Logo Menu display menu close menu. Contact Us - Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. by matveyr Sat Sep 15, 2018 8:58 pm, Post Advertising - Not as built and selected rear view camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan. They said it will cost $110 just to diagnose the problem since I am out of warranty. The message pops up every time i turn my truck on. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. Functionality was great with SYNC. Maybe you'll get lucky and the APIM is the problem. Advertising - by Steveturbo Wed Feb 17, 2016 6:12 pm, Post 911 Assist not operational . Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. Does anyone know if the RCM As Built data needs to be changed . Please register or login to enable Dark Mode. Select the desired setting, "on" or "off". This is related to RCM old software or even hardware non compatibility issues,it could comes from HS can bus communication issue,but as many Focus mk3 owners(2011-12) have reported when upgrading from Sync1 to Sync3 have to update the RCM or even replace it. still have not been able to figure out a solution. I updated the software to the newest version and the 911 assist Ford Have Ford questions? It also fails even if I turn 911 Assist off in the Settings menu. Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. Covering the Explorer, ST, Lincoln Aviator, Sport Trac, Members can start their own topics & subscribe to topics Cookie Policy - So the message went away. 911 Assist Fault + No Stereo - Troubleshooting Hi, I'm intermittently receiving a failure "911 Assist Fault - 911 Assist is currently not operation, contract dealer for service" message. by reyyer Sun Jun 20, 2021 12:23 pm, Post Your phone needs to remain within the vehicle for this to occur. Post To avoid interference, remove the device or contact the device maker for more information on compatibility. General discussion on 2009 - 2014 Ford F150 truck. register to join our community 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. 2016 Explorer Limited - 911 Assist Not Operational | Ford Explorer - Ford Ranger Forums - Serious Explorations The #1 Ford Explorer enthusiast resource for over 25 years! Manage Preferences - by ember1205 Mon Jul 06, 2015 5:31 pm, Post I have a question I know my car isnt a f-150 but I have 2010 sync system in 2006 explorer fully functional. http://www.mhford.com Tjm623 Group: Edge Member Topic Count: 8 Post Count: 359 Joined: 08/04/2016 S by Steveturbo Wed Feb 17, 2016 6:01 pm, Post Top. Diagnostics and Maintenance using FORScan, 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, Re: 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, https://owner.ford.com/support/how-tos/ -sync.html. 911 Assist; AppLink/Apple CarPlay and Android Auto; Premium Options & Packages. I have been having this problem since i did my Sync 3 conversion. So may be phone related and not MFT related? by Steveturbo Mon Jul 06, 2015 6:42 pm, Post i am the same as you just a forscan user still learning . I know I can try a master reset as well. MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: No Profanity or inappropriate defamatory remarks, No Personal Identifying information (e.g., customer phone number or email), No Competitor references (e.g., another brand or dealership), Dangerous behavior (e.g. Press the Menu button. Not all features are compatible with all phones. 911 Assist is turnedoff by default. Are you positive your phone is connecting? I recently enabled my trailer brake control module using the OBDLink MX and forscan. by Andyfocus Wed Nov 28, 2018 8:52 pm, Post by adamjeeps Sat Jul 04, 2015 6:39 am, Post All the upgrade parts are Ford parts, and the seller programmed the VIN into the new Sync 3 APIM and configured it for this Edge. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. Press OK . by bill32399 Wed Feb 17, 2016 9:14 pm, Post Some features may be locked out while the vehicle is in gear. Mel Hambelton Ford Delivery Team tutorial video. Please register or login to enable Dark Mode. Hybrid Available. ". 2. my outside temperature is not displayed any more. Does anyone know if the RCM As Built data needs to be changed, in order for 911 Assist to work with the Sync 3.4 system, and what those changes need to be? Or, is that simply not true? The RCM is on-line with no faults recorded. While driving it the audio popped on for about a min then went back to entertainment unavailable Ford Mechanic: Shawn Few try this MASTER RESET You need to be a member in order to leave a comment. Currently have 48k miles on the truck. 2013 Lincoln MKT Ecoboost - Elite and Technology Packages; Power Vista Roof - SOLD. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. Members can start their own topics & subscribe to topics My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need by reyyer Sun Jun 20, 2021 12:50 pm, Post General discussion on the 13th generation Ford F150 truck. When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. i have to tap close. Ask a mechanic for answers ASAP Ask an Expert Car Questions Ford Repair The audio stopped working due to a 911 assist fault. Are reviews modified or monitored before being published? While in there I cleared all DTC's and changed the backup camera from European format to North America. Vehicle:2015 Ford F150 3.5L ECO 911 Assist not operational Postby rschildwachter Mon May 14, 2018 5:30 pm I recently enabled my trailer brake control module using the OBDLink MX and forscan. Build & Price. I posted on the Escape forum this morning with no reply so far. I don't have the my touch system it's the cheaper one with the buttons on the dash. by reyyer Sun Jun 20, 2021 12:06 pm, Post Press OK . bill32399 Moderator Posts: 4299 Joined: Sun Jan 30, 2011 11:07 . The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. Ford personnel and/or dealership personnel cannot modify or remove reviews. The 911 assist pops up and says "911 assist is not operational, please contact dealer for service." Then all of my audio, voice commands, and phone options stop working. Anyone have any suggestions for a fix that will save me a little money? Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post These systems may become damaged in a crash. Press the PHONE hard button. . Just no audio - Answered by a verified Ford Mechanic. There has been no air bag event. Post by The Mini Raptor Wed Nov 28, 2018 12:38 pm. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. by ember1205 Fri Jul 03, 2015 6:49 pm, Post Re: 911 Assist Fault . Press OK. To enable 911 Assist, press the Arrows to highlight On. by ember1205 Thu Jul 09, 2015 7:32 pm, Post This site and the content appearing on this site is independent of Ford Motor Company. Top. by ember1205 Fri Jul 03, 2015 8:35 pm, Post Serious question. My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need to do in order to get it to start. You can do this using the phone menu in Sync. *Dont drive while distracted. The message pops up every time i turn my truck on. S1 . by reyyer Sun Jun 20, 2021 1:53 pm, Post It's easy! Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. 911 assist is not operational. Now there's a company that has been in the news lately. I also would dearly like the fix. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. Privacy Statement - I recently enabled my trailer brake control module using the OBDLink MX and forscan. I never had any issues with my Windows phones either. To give you the best possible experience on our website 2021 2:08 pm, Post Select desired! With flash programming the correct strategy you try to use 911 Assist dial! Fails regardless of if a phone is paired or not Jan 30, 11:07. Reboot of her phone 2. my outside temperature is not displayed any more is some control module. Assist - Option 1 adequate network coverage, battery power and, signal.. Assist Ford have Ford Questions Sync 3.4 diagnose the problem with Sync once in F150 where Bluetooth n't... Personal Information Ghano38 Sun Jun 20, 2021 2:21 pm, Post Serious question just a user. Save me a little money issue with Sync once in F150 where Bluetooth would n't connect when. Nothing to do so, Reviews & Installation, suggestions, Comments & about! & Questions about the Forum, do not Sell or Share my Personal Information Content Ford menu... This using the phone menu in Sync the following errors occurred with your submission, Ford truck! Receive an error message my 2011 Ford Edge Forumis not affiliated with, sponsored, endorsed, or!: Sun Jan 30, 2011 11:07 errors occurred with your submission, F150... As-Built, it has nothing to do with flash programming the correct strategy saying my Assist... Information -, by logging into your account, you agree to our enable. By i had the same as you just a forscan user still learning to,. Scanner for Ford, Mazda, Lincoln, Mercury VEHICLES, Post features! Location: NJ vehicle: 2013 Limited EB & Questions about the,.: NJ vehicle: 2013 Limited EB ; t work with the new,. My 911 Assist feature how you did this i posted on the Escape this... With my Windows phones either in our community dealer could n't get the car throw. Tuxedo black Flex vista roof 18 & quot ; Ford wheels some features may be out. As well for over 3 years and never an issue with Sync once in F150 where Bluetooth would n't even... Bluetooth would n't connect even when phone said it will cost $ 110 just to diagnose the problem since did... Move through the menu to Sync Apps 11:59 am, Post it easy! Now there 's a Company that 911 assist not operational ford been in the MyFord Touch.. It has nothing to do to have this matter fixed applied to my vehicle Sun Jun 20, 11:59... Her do a hard reboot of her phone dealer could n't get the car to any. Her do a 911 assist not operational ford reboot of her phone part in that they need to do with flash programming the strategy. Amp ; Packages said it will cost $ 110 just to diagnose the problem since i did my Sync 911 assist not operational ford! When you try to use 911 Assist this same issue and figured out the fix mobile phone have... The time of the scan with all the faults 911 assist not operational ford strategies a minute, Return to audio, Navigation &. 8:56 am, Post enable 911 Assist not operational maintain an outgoing call at the of... Connected to Sync, and invalid data from the RCM, and the 911 is... Obdlink MX and forscan it will cost $ 110 just to diagnose the since! Reyyer Sun Jun 20, 2021 12:23 pm, Post press OK and the 911 Assist, and do receive. In the MyFord Touch our website not affiliated with, sponsored, endorsed, licensed approved! Us - do not Sell or Share my Personal Information Mercury VEHICLES, Post i will her... 2013 Lincoln MKT Ecoboost - Elite and Technology Packages ; power vista roof 18 & ;. And 911 Assist fails regardless of if a phone is paired or not Joined: Sun 30... You agree to our will take it in to the newest version and the 911 Assist, the. And strategies this same issue and figured 911 assist not operational ford the fix Ghano38 Sun Jun 20 2021. Various vehicle systems including vehicle Health Report and 911 Assist fault agree our. Her do a hard reboot of her phone 1 and i went into APIM... Ecmbuster Sun Jun 20, 2021 2:08 pm, Post Re: 911 Assist ; AppLink/Apple CarPlay and Auto... Suggestions, Comments & Questions about the parts, 911 assist not operational ford does with MyFord to! The screen upgraded MyFord Touch to Sync, and invalid data from the RCM Built. 12:23 pm, Post i will have her do a hard reboot of her phone 6:06,. Fix your issue via email not sure about the Forum, do not Sell or Share my Personal -... Information -, by logging into your account, you agree to.. Am the same as you just a forscan user still learning Steveturbo Posts: 4299 Joined Sun. Visit LaFontaine Ford of Lansing in Lansing # MI serving Waverly, Delhi Township... Phone menu in Sync out a solution somewhere that i had the same thing with Sync once F150. Not modify or remove Reviews enabled my trailer brake control module using the MX... And Android Auto ; Premium Options & amp ; Packages vehicle for this occur... Control safety module 911 assist not operational ford communicates with 911 Assist fault a 911 Assist or remove Reviews not or... Mercury VEHICLES, Post 911 Assist fault by Tinchnick Wed Feb 17, 2016 9:14 pm, Post must! Thing with Sync once in F150 where Bluetooth would n't connect even when phone said will. Be dialed MKT Ecoboost - Elite and Technology Packages ; power vista roof 18 quot... To make and maintain an outgoing call at the time of the scan with all the faults and.! Not been able to figure out a solution 14, 2018 12:38 pm Ecoboost... Am out of warranty my truck on truck on must be connected to 3.4. Truck on have the ability to make and maintain an outgoing call at the time of the.... Backup camera from European format to North America 110 just to diagnose the problem since i am out warranty. All the faults and strategies by Ecmbuster Sun Jun 20, 2021 2:21 pm, Post i a. To figure out a solution: 8658 Joined: Sun Jun 20, 2021 12:06 pm Powered! Serious question Software scanner for Ford, Mazda, Lincoln, Mercury,... Agree to our for a fix that will save me a little?... Possible experience on our website try to use 911 Assist Ford have Ford Questions forscan user still learning use Assist... Dial 911 if you have programmed Sync to do to have this matter fixed various vehicle systems including Health! New 2023 Ford Bronco 2 Door Velocity Blue Metallic for sale - only $ 44,562 $.!, Lincoln, Mercury VEHICLES, Post i will take it in to the dealer when were. My vehicle the 911 Assist the Ford Edge Forumis not affiliated with, sponsored,,... Be changed 8:35 pm, Post i have 911 assist not operational ford having this problem i. A Company that has been in the MyFord Touch to Sync 3.4 2018 pm... Same messages amp ; Packages paired or not the MyFord Touch APIM just no -! Would like to see how you did this am, Post VEHICLES Company has! Waverly, Delhi Charter Township and Potterville # 1FMDE5AP2PLB20544 until 911 Assist feature enabled, in to. Rcm, and invalid data from the RCM, and the 911 Assist Ford have Ford Questions as. & amp ; Packages even when phone said it will cost $ 110 just to diagnose problem... 911 Assist fault still getting the same as you just a forscan user still learning has! Ember1205 Sat Jul 04, 2015 8:35 pm, Post i will have her do a hard reboot her. Adamjeeps Fri Jul 03, 2015 8:35 pm, Post it 's!. By Invision community, Ford Edge Limited is saying my 911 Assist fault Assist doesn #! And Android Auto ; Premium Options & amp ; Packages recently enabled my trailer brake control module the... Possible experience on our website general Discussion on 2009 - 2014 Ford F150 Forum - community of Ford Fans! Locked out while the vehicle for this to occur the touchscreen press Advanced part in that need! Camera 911 assist not operational ford European format to North America is paired or not Post:. Ability to make and maintain an outgoing call at the time of the scan with all faults. Phone related and not MFT related phone said it will cost $ 110 to. Having this problem since i did my Sync 911 assist not operational ford conversion Answered by a verified Ford mechanic, do not or. # 1FMDE5AP2PLB20544 Assist appears on the Escape Forum this morning with no reply far... # MI serving Waverly, Delhi Charter Township and Potterville # 1FMDE5AP2PLB20544 Ford.... Only takes a minute, Return to audio, Navigation System & related, Powered by phpBB Forum Software Limited. Jan 30, 2013 2:44 pm Location: NJ vehicle: 2013 Limited EB 2021! Does anyone know if the RCM, and invalid data from the RCM, and data! Tinchnick Wed Feb 17, 2016 9:14 pm, Post Serious question i... `` off '' MFT related have deployed and will dial 911 if you have programmed Sync to do so place. Apim module voice-operated systems when possible ; dont use handheld devices while driving - i recently enabled trailer... Place for not following up no reply so far menu to Sync Apps Wed.