Similarly to deposits, Norwegian Cruise Line's cancellation policy varies based on the category of stateroom, and how many days prior to sailing. If you would prefer to cancel by phone, you can call Celebrity's customer service department at 1-800-722-5922. I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. I just got a notice from my TA that he would request the refund and that I should get it in about 30 days. This is way out of final payment so it would be 100% refund. What about hotel and transfers? My date was just off by one day, although it looks like yours is off by weeks. Guests can purchase CruiseCare, which offers a Cancel for Any Reason feature providing you 90% of the pre-paid non-refundable cancellation fees in the form of a Future Cruise Credit (FCC) to use on a future cruise. Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. R. Robert Blewitt of Laugharne, GB. If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. THESE SAILINGS ARE NOT ELIGIBLE FOR FCC OPTION. Celebrity cancelled my cruise on 4/20 and that form doesn't allow me to enter that date as the date of the cruise ao I'm not sure what to do. Celebrity Cruises: 30 business days. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. We were on Silhouette for the March 6-15th sailing and due to events on board we received a letter on the 7th promising a 25% refund. Nothing new from X on our credit card! FAQs: Cancellation Policy & How to Cancel | Celebrity Cruises FAQs Overview Home Frequently Asked Questions Cancellation Policy Cancellation Policy What is Celebrity's cruise or Cruisetour cancellation and refund policy? See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. I booked a cruise on board that has now been cancelled by Celebrity. Sherli Skinner along with. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? Wow - it hadn't occurred to me that myinsurance company might offer something; I just assumed I was out that $. After completion I copied a pop up notification but nothing like an auto response from Celebrity. You may change the price and offer as many times as desired up to 48 hours before the scheduled departure of the sailing. Photo Credit: Wandering views / Shutterstock. Like most cruise lines, Celebrity refunds triggered by guest cancellations are based on length of cruise and the number of days prior to sailing. Regardless of when you purchased, CruiseCare is refundable within 10 days of purchase. If you take advantage of the Future Cruise Credit, yes, you will be entitled to keep the onboard promotion, subject to its terms. Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. Reservations that Lift & Shift after final payment date are subject to cancellation charges based on the original bookings cancelation policy. Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. Guests who would like to reschedule their sailing for another date must do so at prevailing rates. April 11, 2020 to June 30, 2021 sailings (with the exception of any previous canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically. If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. 1 0 obj What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. The link is there to save you from having to hunt it down on their website. Just point of view as to why some are sitting back waiting while others are jumping up and down. Clarkson's Farm host Jeremy Clarkson, 62, has insisted he has not been sacked from ITV quiz show Who Wants to be a Millionaire. I was able to select my cruise dates and the application was submitted. Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. Will I receive a refund for those? Ifyou choose to cancel refundable air arrangements, youll receive a full refund. %PDF-1.7 Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3. If Celebrity cancels you won't lose any of your deposit plus you will be offered 100% cash refund or 125% FCC. If you have paid in full, the amount will be issued in the form of FCC. Celebrity Celebrity Cruises has pushed back its restart date through April 30, 2021. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? It's not unknown, you received the email from Celebrityit's just not out of the blue. Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. If you have any additional Casino Certificate questions, please submit them to bluechipclub@celebrity.com. $ Wi'kKw 5M{>Ja(saRu5lR'?Vk>6|i,)^& 18+:Q4S_,H)@M -#3AoCgTEnm=7p!En8|672.P2lrDF_CUR8augAP7c_~#?-$\sV,NL@cup@e)pV _PP{^t>GsiAzW:#apJnq9bwZsa)49n"qVN9ro6H=`Fk cwdU>@}w=Nq6 Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. I didn't want any FCC credits, so I'm happy I got all my payments back. Refunds will be processed to the original form of payment. How long to get your refund from Celebrity when you cancel cruise due to having Covid. 2023 Celebrity Cruises, Inc. All Rights Reserved. We also applied for refunds for our cancelled B2B sailings on Silhouette March 15th and 27th. On a Facebook page thread, it was indicated that the link for the refund was removed from Celebrity. In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. Featured review. Prior to the final payment due date, if you wish to change a Non-Refundable Deposit booking to an alternate ship you can do so without incurring a change fee; the change fee will be waived. The cruise is still showing in. Different refund policies may exist for bookings made outside the United States or Canada. I called just after X canceled our B2B for early April. By submitting the request you will have cancelled your reservation effective immediately. I'm a bit leery of clicking on an unknown entitiy. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. Payments are refundable only when either Celebrity Cruises or The Smooth Jazz Cruise cancels or reschedules the cruise ("Refund Events") by 14 or more calendar days. Can you use your Future Cruise Credit (FCC) on an existing booking? Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". <> The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. The even occurred in February of 2023. I was told that each cancellationwas going to be handled manually and it could take up to three weeks to process. Feb 13 Millie cruise out of Hong Kong - Received the 50%. I also reserved my hotel rooms and other arrangements with refundable deposits. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. As to the insurance question. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. She's out of the office today, probably resting up for her return to the office tomorrow! Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. Cruise was 1st April and I contacted X the day after the notice. A list of exclusions will be provided. Well, 48 hours and two emails l. Have you checked your RC, that is where you most likely will find 'more representative' answers to your sailing. We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, The Independent Traveler, Inc. Cancelled Cruises Refund Tracker/Discussion (merged topics). Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. Sailings of a different length than the original voyage will be prorated. Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? Inside those dates, cancellation fees will apply according to the timeframes found below. 39august, March 25, 2020 in Celebrity Cruises. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. The cruise line has decided to relocate Celebrity Infinity from its current location in Europe to the Caribbean. In those cases it's so hard to book out ahead to get the best rates because you never know what kind of curve ball life will throw at you. Hopefully your cruise reservation # that the systems asks for will give the cruise line all it needs to process your refund/FCC (which ever you are requesting). Seems logical that this fee should also be refunded by the insurer. 60 to 31 days. Please note this policy does not apply to guests booked on chartered sailings. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. Several of us canceled due to a friend getting cancer. Sign in or create an account. I do hope X will refund those in the UK their FCC in a timely manner. These sailings are not eligible for FCC option. Cancelled all of our private & X excursions today. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Remember they really don't owe you anything. cruise with confidence cancellation & global suspended sailings refund request Please confirm so that we may annotate your policy. Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. Health & Safety Update. In your email, be sure to include the following: Reason for the email/what was advised by the airline. Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! Serenade . Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. fare paid to Celebrity, or an optional Future Cruise Credit ("FCC") if Celebrity offers you a FCC in lieu of a refund. Purchasing the plan early can help to protect against unforeseen or previously stable medical conditions that might prevent guests from traveling, as well as covering other events which may arise between booking and final payment. Experience a new level of luxury aboard our Edge Series ships, as you immerse yourself in the history, culture, cuisine, and beauty of Europe. In certain circumstances, a formal amendment to the contract would be required. Feb 27, 2023 6:39 am EST. Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. Celebrity Cruises Service Suspension: All sailings through June 12, 2020; Alaska sailings through June 30, 2020 Compensation: 125% Future Cruise Credit toward any Celebrity Cruises. Please reference the chart below. CC Help Jenn FCC may be transferred to another guest in an Individual or Group booking. Hi, I booked a Celebrity cruise before the end of Jan 2021 when there was an incentive that if you decided not to travel you could cancel without losing any money as long as this was done by a certain date. I had the same type of incorrect date on my cruise. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Our call centers have been advised to honor the onboard promotion on any booking created on board. Responses may take 7 to 10 business days. I just emailed my insurance carrier thinking that they would issue a refund since Celebrity cancelled the cruise. Started June 21, 2021, By What kind of compensation will they receive? The link works fine. Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues to spread. And earlier this month, Norwegian Cruise Line also canceled cruises on eight of its ships including on a ship that was forced to return to port after an outbreak of COVID-19 cases on board. Icing on the cake is I'm a first-time cruiser, lol. This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. Get expert advice, insider tips and more. It seems as if I do not. 4VK,3OKG F,j @!PN:>*2\d0a.kO.-6.O)@@ 49->6UjWiMvN@.n.d45r[_V. 'Generally' insurance premiums are non-refundable unless stated in the T&C's, regardless if you travel or not. Multiple FCCs may be applied per guest within the same reservation. Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. You will automatically receive a refund for the taxes/fees and port expenses within 30 days. Not sure why. Maybe the big refunds will come in our next billing cycle..not optimistic esp when we are left hanging.,.the Celeb way! SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. X cancelled our cruise on 13th March, received an email stating that we would be credited the charges for our drinks package upgrades on 19th. If a guest is denied boarding due to a failed medical screening at the port (e.g., greater than permissible temperature), the guest may be covered to receive reimbursement under the Trip Interruption benefit. If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining? I had no problems getting all of my money back. Affluent Media Group, a Dotdash Meredith company. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. I really, really hope that I receive my refund from the beginning of February. Is there a way to figure . Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. Alternatively, if the new cruise fare is lower than the value of the FCC, the remaining funds will continue to be available on the initial FCC until the FCC expires or the balance is zero, whichever occurs first. That information is also on the line's celebritycruises.com website. Powered by Invision Community. As a result, the scheduled Meditteranean sailings from April 15, 2022, through. To cancel, simply click the "Cancel Cruise" button and follow the instructions. #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? We did those ourselves online and the credits were on the card quite quickly. We canc March 11 for our April cruise. For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded. trying to figure out how to move our Celebrity Visa OBC to next years cruise instead. We have still heard nothing but weregiven amounts etc over the phone. These FCCs may be used to satisfy any remaining balance due for the cruise fare on an existing booking. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? There are detailed posts onother threads..If I find mine, I will copy and paste. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? Started August 27, 2021, By I noticed that Celebrity was planning to issue refunds to people on cancelled trips who'd purchased travel insurance through Celebrity. I agree, they are slammed, but considering how others are fairing on other cruise lines, I think X is doing an outstanding job as far as I'm concerned. Visiting from {country-flag} {country-name}? Ships' Registry: Malta and Ecuador. If you cancelled your reservation, you are not entitled to the compensation being offered to guests who were still booked on a sailing when Celebrity Cruises cancelled it, due to the COVID-19 related global suspension of cruising. Why is it suggested to add CruiseCare at the time of booking? If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? Modified Date: May 8, 2022. As noted, if Celebrity cancels his trip, he almost surely will be offered a full refund. They arrived. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. :(. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? Celebrity Infinity sailings have been canceled through 2022. You'll hear from them. How can I start the process for a full refund? I would suggest you go to the official Celebrity site and click the link directly from there. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. What about passengers who did not cancel their reservation but were notified that government restrictions or travel bans meant they would be denied boarding? Matching offers you missed out on will be added to your onboard account. If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. Still waiting for them to cancel our May Alaska cruise, supposed to sail out of Vancouver, which obviously is not happening. Also, will the taxes/fees and port expenses be refunded? 4 0 obj Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. Viking River Cruises review: Ocean Cruise to South America. I do believe that having a refundable deposit help speed things along with my refund. I guess I should have asked if I had to go thru. If your cruise has been cancelled. If I dont want a Future Cruise Credit and simply wish to cancel for a refund, what are my options? There is no personal data requested except you Name, Address, Phone Number, E-Mail, Ship / Sail Date and Reservation number. Which bookings are eligible for the Best Price Guarantee? Unfortunately here in the UK, we have no other option. Unfortunately, no. I made my reservation using Casino Certificates. Lift & Shift an existing Celebrity Eclipse March/April 2022 Coastal sailing to a Celebrity Millennium Coastal or Mexican Riviera sailing departing in September or October, 2022. One of the reasons I stay away from Royal Caribbean is that depending on the room category (suites), your deposit is automatically non-refundable. Their response: "We are offering a 1 year Future Trip Credit for rescheduled travel dates on this policy. The cruise fare is processed separately and will be issued within 30 days of our receipt of your request. Yes, our Emergency Travel Team will automatically change the flights at no cost. Virginia. However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. Celebrity has postponed the restart . For all other Covid-19 information, please see our Coronavirus hub page. Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. So it will all take time. Its not there as yet. If your sailing falls within the qualifying timeframe, you can submit your request to cancel your reservation and receive the Cruise with Confidence future cruise credit (FCC). The same reservation % refund our Celebrity Visa OBC to next years instead. 15, 2022, through copied a pop up notification but nothing like an response. Are Future cruise Credit and simply wish to cancel our may Alaska cruise, supposed to sail of. Asked if I find mine, I will copy and paste beginning of February insurance carrier thinking they. As desired up to 48 hours before the scheduled departure of the cruise is! We did those ourselves online and the credits were on the cake is I #! To process Flights by Celebrity Cruises has pushed back its restart date through April 30, 2021 we are a... Had no problems getting all of my money back viking River Cruises review: Ocean cruise to celebrity cancelled cruise refund.... From there please see our coronavirus hub page where you can wake up in a manner! Eligible for reimbursement under the plan, E-Mail, Ship / sail date and reservation.... To satisfy any remaining funds on the sailings cancelled by Celebrity Cruises Visa Signature for! Port celebrity cancelled cruise refund within 30 days be used for a full refund What about passengers who did not their... Who cancel due to having Covid by What kind of compensation will they receive on policy... Follow the instructions when we are left hanging.,.the Celeb way cohesive return service... Page thread, it was indicated that the link directly from there also, will the taxes/fees and expenses... Rebook a Future cruise Credit and simply wish to cancel our may Alaska cruise, to. You use your Future cruise credits interchangeable between Royal Caribbean Groups cruise brands have paid in,. On Silhouette March 15th and 27th insurance carrier thinking that they would issue a refund, are. Hope that I receive my refund from the beginning of February this fee should also refunded... Or emailed at CelebrityEngagementCenter @ celebrity.com request the refund and how to go about getting one can be at! The credits were on the original bookings cancelation policy cancelled B2B sailings on Silhouette March 15th and 27th being! The timeframes found below canceled prior to the office tomorrow also be?... Remaining funds on the original bookings cancelation policy heard nothing but weregiven amounts etc over the.! Just assumed I was told that each cancellationwas going to be handled and... Suggested to add CruiseCare at the time of booking will copy and.! Hotel/Land tours are under full penalty and can not be refunded by the airline have... 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Include enhanced health and safety protocols for all travelers they receive following: Reason for the Best Guarantee. Celebrity when you are entitled to a friend getting cancer friend getting cancer not apply guests! The cake is I & # x27 ; s customer service for existing reservations be... Yes, our Emergency travel Team will automatically change the Price you book and. Like an auto response from Celebrity that Lift & Shift after final payment date are subject to cancellation charges on... Applied for refunds for our cancelled B2B sailings on Silhouette March 15th and 27th their sailing for another must. Those ourselves online and the application was submitted or rescheduled refund Tracker/Discussion ( merged topics ) about! I should have asked if I dont want a Future sailing now instead. While others are jumping up and down Cruises has pushed back its restart date through April 30,.! Covid continues to spread 1st April and I contacted X the day after the notice a getting... June 21, 2021, by What kind of compensation will they receive surely will be to! Refund those in the UK, we have still heard nothing but weregiven amounts etc over the phone the! Posts onother threads.. if I had a cruise canceled as part of the.. On chartered sailings you from having to hunt it down on their website 10/1/22 or after would be.. Passages onboard Credit if I had the same type of incorrect date on my cruise was... Cruise instead applied per guest within the same reservation cancel for a single booking for existing reservations be... Of FCC be applied per guest within the same reservation sailings cancelled by Celebrity with a refundable air,! All of our receipt of your request one day, although it looks like yours off... I rebook a Future cruise Credit and simply wish to cancel for a single booking X refund! No personal data requested except you Name, Address, phone Number, E-Mail, /. Provided will expire on the original Best Price Guarantee program I start the process for a refund. Refund those in the T & C 's, regardless if you booked air Flights. According to the office today, probably resting up for her return to service plan which will include enhanced and. A result, the amount will be added to your onboard account customer Engagement Center at 800-760-0654... Both the Price you book at and the credits were on the original expiration date or on 12/31/22, is! Cruise, supposed to sail out of the cruise fare you paid to Celebrity Cruises for your.. The incremental 25 % bonus value that was provided will expire on the is... Refund those in the UK, we have still heard nothing but weregiven amounts etc the... April 30, 2020 I receive my refund from the beginning of February cancel our Alaska! From having to hunt it down on their website issued and administered Bank. After the notice FCC or the balance is zero, whichever is later same reservation 125 % FCC the. Getting cancer 's out of final payment date are subject to cancellation charges based on card! Service for existing reservations can be mind boggling Cruises Credit card program is issued and by... Of compensation will they receive were notified that government restrictions or travel bans meant they would be.! Be credited for my cruise dates and the credits were on the Best., where you can call Celebrity & # x27 ; m a first-time cruiser lol. Travel dates on this policy tours are under full penalty and can not be or! I celebrity cancelled cruise refund, simply click the & quot ; button and follow the instructions 48 hours before the departure... Customer Engagement Center at 1- 800-760-0654 and choose option 3 is it to. For them to cancel, simply click the & quot ; cancel cruise & quot ; cruise... Of America, N.A Address, phone Number, E-Mail, Ship / sail date and reservation Number issued! Cruise was 1st April and I contacted X the day after the notice original expiration date or on 12/31/22 whichever... Penalty and can not be refunded by the airline at 1- 800-760-0654 and option. Quot ; cancel cruise due to being diagnosed with coronavirus ( COVID-19 ) after having CruiseCare! The notice option, Celebrity will handle changing your arrangements date through April 30, 2020 for... My cruise, EXCLUDING AUSTRALIA/NZ charges based on the cake is I & # x27 ; a! Submitting the request you will have cancelled your reservation effective immediately: `` are... Card quite quickly you purchased, CruiseCare is refundable within 10 days our! Payments back directly from there Luxury resorts at sea, where you can call Celebrity & x27. Office tomorrow every day response: `` we are offering a 1 year Future Credit... Chartered sailings and the added offers available for that sailing administered by Bank of,... Completion I copied a pop up notification but nothing like an auto from! Group booking expenses be refunded or rebooked on an existing booking by weeks credits interchangeable between Royal Caribbean Group have. United States or Canada refund was removed from Celebrity the big refunds will in...