Around three quarters of claimants (76 per cent) did not find any topics during the assessment difficult. Those undergoing a reassessment were also more likely to choose a telephone assessment (68 per cent) than those submitting a new claim (57 per cent). Those who previously said to prefer telephone assessments (versus face-to-face) were more likely to say that they felt comfortable with video assessments because they were comfortable at home (38 per cent, compared to 7 per cent of those who preferred face-to-face assessments). Claimants with mental health conditions and those whose claim was disallowed were less likely to feel comfortable. Ask if you can make an audio recording of the assessment. Clearly the outcome of the claim may affect a participants retrospective views on the experience and the type of assessment they would prefer. Women were again most likely to prefer a telephone assessment (58 per cent probability) and have much lower predicted probability of a preference for face-to-face (21 per cent). WCA claimants also wanted more information prior to the assessment or improvements to the conduct of the assessor. The final achieved number of interviews was 837. Helps you take control of your household spending. However, this type of analysis does not let us take into account how this relationship might be influenced by other, covarying factors. The health professionals will be reviewing your PIP form once you reach the assessment centre. Differences were less pronounced according to previous experience of a face-to-face assessment. Claimants who went on to say they preferred face-to-face to telephone assessments were less likely to report the assessors behaviour positively. your mental health condition makes using a bus or train difficult. Those who were awaiting further assessment or had a stated preference for face-to-face assessments were less likely to feel they were able to explain (91 per cent and 86 per cent respectively). No two people are affected in the same way but let us look at some of the Then get someone to come and sit with you at the next one as support? In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. You are most welcome to join today! Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. For example, those with a PIP award may be more likely to have a physical health condition which could be at least part of the driver for their choice of channel. Around one in ten (13 per cent) said they had no preference. Over half (56 per cent) of claimants said they would be comfortable conducting an assessment via a video call. The results from these regression analyses are presented as predicted probabilities in this report. More than once: Can you repeat the activity as many times as you are required to? More than half new claimants preferred face-to-face assessments because the communication with the assessor is better (53 per cent, compared to 31 per cent). The youngest group of male claimants (under 35 years old) were as likely to have a predicted probability of favouring a face-to-face assessment (46 per cent) as telephone (47 per cent). Be yourself; you want them to see you how Those with previous experience of a face-to-face assessment were more likely to choose a telephone assessment when presented with this choice (64 per cent) than those for whom it was a new claim (56 per cent). You can learn more about having an assessment at home by buying this book on this website. You will need to contact the assessment provider and request a home assessment. PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. This tool will help you work out how to save to pay off debts or buy the things you want. This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. Claimants without previous experience of a face-to-face were slightly more likely to cite a general dislike for video calls (38 per cent) as their reason for discomfort. No other variable was a significant predictor of a claimant preferring either a telephone or a face-to-face assessment when added to these models. The consent submitted will only be used for data processing originating from this website. Those undergoing a reassessment, women, and those with mental health conditions were also more likely to favour telephone assessments. How do I ask for a Mandatory Reconsideration? There was no significant variation in preferences across the age groups for women, amongst whom claimants of all age groups preferred telephone assessments by a large margin. Additionally, claimants who did not report mental health conditions were more likely to agree that the assessor listened to them and understood them (81 per cent) than those with mental health conditions (74 per cent). What is the PIP medical assessment?. Unweighted base: All claimants (Whether the assessor provided clear explanation, n=1128) (Whether assessor listened and understood claimant n=1134). your mental health condition makes using a bus or train difficult. Before your PIP assessment, you should plan your journey to your assessment centre. Those undergoing a reassessment were also more likely to seek help (35 per cent) than those making a new claim (28 per cent). The mental health conditions that qualify for disability in the UK are depressive disorders, dementia, chronic anxiety such as anxiety disorders, and bipolar disorder. someone helps or encourages you to go out. Those more likely to say they were unsure how to use it, include males (24 per cent, compared to 15 per cent of females), and older claimants (36 per cent of those 55 years and over, compared to 7 per cent of those age under 35). When asked if anything could have improved their experience of the assessment, around half of PIP claimants (51 per cent) and three quarters (72 per cent) of those undergoing WCA did not feel any changes were necessary. Coded open text question. Claimants were also asked whether they experienced any other practical difficulties during the call. But over half (54 per cent) still preferred telephone and over one in four (26 per cent) still wanted face-to-face. The threshold was set at the 95 per cent level of statistical significance, meaning we can be 95 per cent sure that any difference we find in the survey data represents a difference in the claimant population. Around one in five claimants (22 per cent) did have someone else supporting them during the assessment. Those reporting mental health conditions were also more likely to report difficulties (32 per cent) than those who did not report mental health conditions (19 per cent). At the time when the sample was selected for the interview just over half (51 per cent), had been awarded PIP, 34 per cent had been disallowed and a further 16 per cent had had no outcome. Three per cent of claimants reported the call disconnecting/line cutting out. Claimants placed in the LCWRA group were more aware (68 per cent) than those who were awaiting further assessment (56 per cent). Where can I get support for my mental health? Anna Marcinkiewicz The PIP assessment is looking at your functional ability to perform each activity and is not a medical. Of those who did not feel able to explain how their health condition affects their daily life, 45 per cent felt that the assessor did not listen, seemed uninterested or was not understanding of the claimants condition or situation. Pip telephone assessment experience. When asked initially for their choice between telephone or face-to-face assessments in the future, over six in ten (62 per cent of) claimants would prefer a telephone assessment, with nearly one in four (23 per cent) wanting face-to-face. For example, 24 per cent of those with a mobility condition, and 27 per cent of those with a mental health condition, had someone supporting them during the assessment (compared to 18 per cent of those without mobility and 20 per cent of those without mental health conditions). This PIP assessment question on mental health is important for people who may be suspected to have hearing complications, learning complications, autism, stress, anxiety, or other mental health concerns. What do you put on a PIP form for depression? Nearly all claimants across both surveys (PIP 90 per cent, WCA 89 per cent) recalled receiving a communication before the appointment giving details of the assessment, typically in a letter or phone call. Base: All respondents who answered this question (n=1072). Unweighted base: Claimants who had third person support only (n=240). You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food This report presents the key findings from the surveys of claimants who took part in a telephone health assessment as part of their benefit claim for Personal Independence Payment, Universal Credit (UC) or Employment Support Allowance (ESA). Claimants were asked whether they had requested any additional adjustments to the assessment process. One in ten (10 per cent) claimants stated that they thought the assessment could be improved by being face-to-face, 8 per cent restated that they would have liked more information before the assessment, and 7 per cent cited improvements in the assessors behaviour. Unlike in the models predicting channel preference when only telephone and face-to-face assessments were included as options, there was no evidence that the relationship between a respondents age and channel preference varied by gender in these models. We use some essential cookies to make this website work. Again, claimants who went on to say they preferred face-to-face assessments compared to telephone and those not placed in the LCWRA group were less likely to agree that they were able to explain how their condition affects them (86 per cent and 91 per cent respectively). As described previously this analysis looked at the relative impact of key claimant characteristics in predicting channel choice (namely assessment outcome, previous experience of face-to-face assessments, age, gender, and health conditions as predictor variables, as well as an interaction effect between age and gender). For example, they might ask you how you travelled to the assessment centre. In brief Almost one in five respondents recorded their assessment call, some others regretted not doing so. In brief Almost one in five respondents recorded their assessment call, some others regretted not doing so. You can ask for an adjustment of your appointment date for your PIP assessment with questions on mental health by calling your assessment provider using the contact number in the appointment letter. This suggests that introducing a video option reduces the proportion of claimants awarded PIP who might prefer telephone assessments from a two-way choice but does not change the views of those who prefer face-to-face or those who were not awarded PIP. WebIntroduction. The findings are based on frequencies and cross-tabulations of questions included in both surveys. Nine out of ten (90 per cent) of those who recalled receiving information prior to their assessment found it somewhat or very helpful. Even with the letter, the DWP can still turn down a paper-based The reasons for feeling uncomfortable with video assessments also differed by health condition. Figure 45 shows that, after holding all of the other model variables constant, the estimated probability of a claimant placed in the LCWRA group preferring a telephone assessment was 70 per cent compared to only a 15 per cent probability of still preferring a face-to-face assessment. One in five (20 per cent of) claimants spoke to a friend or relative. Unweighted base: All claimants who recalled receiving information prior to their assessment (n=1008). Adding variables relating to a claimants assessment experience, demographics and health conditions in different stages allows us to observe the influence of each variable independent of the other variables- on our outcome of interest, namely their choice of assessment channels. Nearly one third of claimants (31 per cent) were joined by someone to support them on the call, most commonly a family member (24 per cent). Over three out of four (78 per cent) also agreed that the assessor listened to them and made sure they understood what the claimant was saying. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. Older claimants were more comfortable (82 per cent of those aged 55 or older) than younger claimants (72 per cent of those aged under 35). In contrast nearly all of those who said they preferred telephone assessments or were placed in the LCWRA group said they felt able (98 per cent and 97 per cent respectively). Similarly, 93 per cent of those who concluded that they prefer telephone assessments agreed that they could explain how their condition affects them, compared to 55 per cent of those who prefer face-to-face assessments. For PIP claimants only the assessment outcome was a significant predictor of claimants preference from a choice of three channels - claimants with an assessment award were more likely to prefer telephone over face-to-face assessments. New claimants were more likely to say they would have liked more information. Claimants were asked if they had previously participated in video calls via laptop, tablet or telephone. If you take someone with you to the assessment, they can also claim travel expenses if they travel with you. Claimants who had previous experience of a face-to-face assessment had a 24 per cent predicted probability of preferring a face-to-face assessment, compared to 31 per cent for a claimant with no experience. As reported in the descriptive statistics, introducing video as an option tends to reduce the probability of a successful claimant choosing a telephone assessment (falling from 70 per cent in the previous model to 61 per cent here). How do I manage my money if I have mental health problems? Women were more likely than men to seek improvements in the assessors behaviour (9 per cent, compared to 4 per cent); otherwise there were few clear variations by claimant characteristics. This companion can be someone who can assist and care for you such as your friend or family member. When you have fulfilled your PIP form and sent it to DWP, this kind of department will be sending you an appointment letter. Make any notes of changes to your condition, Make notes of anything you feel you want to say, which you havent put on your form. This is in comparison to 21 per cent of claimants who expressed no initial preference between a telephone or face-to-face, and ten per cent who initially preferred a face-to-face assessment. Kew If youre already receiving DLA and the DWP asks you to claim PIP there are separate rules. Overall, 94 per cent reported they were satisfied or very satisfied with the assessment. 63 replies 18.3K views. This question in the PIP assessment with questions one mental health means that you find it hard to do the following: This question shows that the DWP is interested in knowing about how you deal with the long and short journeys that you will be going to buy some groceries or other necessities. What you have difficulty with, or cant do at all - for example, leaving the house, socialising, cooking. We also use cookies set by other sites to help us deliver content from their services. For each of the three assessment channels, this report will present the results of the final logistic regression model containing the five key variables that have been added in an iterative manner: assessment outcome, previous assessment experience, gender, age and health conditions. Those with no previous experience of a face-to-face health assessment were more likely to report that more information about what would be covered would have been helpful (34 per cent), than those with assessment experience (23 per cent). Nearly one third of this sub-group (31 per cent) felt they were just unable to fully explain the impact over the telephone and needed face-to-face contact. This is why you should always renew your PIP form to make sure that it corresponds well to how you are coping with your mental health condition. Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. Models were also estimated where the relationship between claimants gender and claimants previous assessment experience were allowed to vary between different age groups. Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. A fifth said that video would make them too nervous or anxious (20 per cent) and/or that they would not know how to use the technology (19 per cent). If you have a terminal illness the rules about how long youve found things difficult and been living in England, Wales or Scotland for 2 years isnt practised. Two thirds (66 per cent) of claimants undergoing work capability telephone assessments were making a new claim while the remainder were taking part in a reassessment. WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. The health professional has already read your PIP form with the supporting evidence that you have to provide about your medical condition. Ninety-three per cent of claimants confirmed that the assessor called on time. The work coach will take into account the claimants health condition or disability when considering what work-related activities and availability for work are included in the Claimant Commitment. Will I need a Work Capability Assessment to claim benefits? Above we describe how claimants with certain characteristics were more or less likely to prefer a particular assessment channel. However, over half (53 per cent) did not seek any additional support. What are my options for dealing with debt? As noted previously, some of this latter group may have received a decision on their assessment by the time of the survey interview. Over two thirds (68 per cent) did not report any other difficulties. The difficulties that were reported included problems holding the handset for the length of time required or not being able to use a loudspeaker (15 per cent), and finding it tiring and need to take breaks (7 per cent). Claimants awaiting further assessment had no significant difference in their predicted probability of preferring either telephone assessments (41 per cent) or face-to-face (43 per cent) if all other characteristics were controlled for. Those with unplanned and planned intervention were in the middle (44 per cent and 55 per cent respectively). Over one in four (29 per cent) spoke to a friend or relative and nearly one in ten (8 per cent) spoke to a social care or support worker. These kinds of psychological disorders are referred to as such since they can make a person impaired and dysfunctional in his or her important areas in life. They do send out text messages for appointments yes. All percentages cited in this report are based on the weighted data and are rounded to the nearest whole number. Ask for the assessor to be the same gender as you. You will also be qualified with this kind of benefit when you are aged 16 and over. PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and Ive been through all the guides but can find anything about what to expect in a telephone assessment, like what Around one in five (22 per cent) of claimants were joined by someone to support them on the call, most commonly a family member (18 per cent). UC was introduced in 2013 in an attempt to simplify the welfare system, gradually replacing six previous means-tested benefits and tax credits, including ESA. As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. Safely: Can you do the activity without risking danger to yourself or someone else? If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing However, these figures should be taken as indicative given the small number of claimants involved. Again, logistic regression was used to understand better the factors that explain claimants preference for each of the three assessment channels over the other channels or having no preference. 30 September 2020 at 8:04AM in Disability money matters. They had 45 per cent predicted probability of preferring telephone and 35 per cent face-to-face but this difference was not statistically significant. The PIP assessment is looking at your functional ability to perform each activity and is not a medical. In this brief blog, we will be talking about PIP assessment questions on mental health, what the PIP assessment is for, the procedure of the PIP assessment, and more information about PIP assessment questions on mental health. Women were more likely to report those other difficulties than men (23 per cent, compared to 16 per cent). This could be a family member, friend, or someone who assists with hearing, cognitive or language difficulties. Unweighted base: only claimants who preferred face-to-face assessments (n=259). Claimants with mental health conditions were more likely to say they would be nervous or anxious (32 per cent) and that they did not want to be on camera (24 per cent). Claimants were asked whether they agreed or disagreed with statements about the assessors conduct. WebThrough the utilization of behavioral health, holistic and evidenced-based therapies, we provide inpatient mental health treatment and private inpatient mental health facilities. The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. As a claimants assessment outcome appears to be the largest driver of telephone or face-to-face preference, the preference of these claimants may change once a decision has been made but when controlling for their previous assessment experience, gender, age and health conditions, the difference between their likelihood to favour telephone (44 per cent) or face-to-face (36 per cent) assessments is not significant. The remainder had no preference. This type of response was more common for women (41 per cent) than men (31 per cent). Claimants who went on to be placed in the LCRWA group were more likely to have sought additional support (35 per cent) than those who were awaiting further assessment (23 per cent). Do be advised that the 'DWP' call handlers are not PIP advisers. The small group who were not satisfied tended to have complaints about the assessors behaviour, having insufficient time to answer the questions or not feeling that the questions were tailored to their condition. You need to show that you need help with activities on more than half the days in a year in order to be eligible for the program. Older claimants were more likely to say that no improvements were necessary (76 per cent of those 55 or older compared with 60 per cent of those under 35 years old). Claimants who reported a preference for telephone assessments were also asked to explain the reasons of their choice. Eight in ten claimants (80 per cent) who received a telephone assessment said they had previous experience of a face-to-face assessment. You should be advised of a rescheduled phone assessment by letter, & should be given at least a week's notice; not the best scenario. 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