Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. Not a "serious complaint" . The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. Review for Viking Orion to Alaska. The food in The Restaurant (the main dining venue) was outstanding. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. Thank you. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. A Viking Ocean ship sails in Croatia. Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. The text appears: onwards. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? This review was chosen algorithmically as the most valued customer feedback. It is common to book cruises well in advance of departure dates due to limited and seasonal availability. Vancouver, Canada 2 contributions. - Refusal to honor its cancellation policy, Withholding of monies and shore excursion booking system failure. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. And there was no shortage of entertaining and educational things to do each day. Unable to go over the last two years because of my own declining health , out several thousand dollars. It would seem to be a reasonable and simple request. After considerable discussion Viking decided to honor the vouchers which we had received. Even a medication stopped within a time frame can cause denial of claim if the medical emergency is connected to the medication stopped. Beautiful West Indies. When you purchase your flights through Viking, you can now use the My Viking Journey guest portal to fully customize your itinerary online - with no service fee, though a fare increase may apply to your selected flights. The cruise canceled the excursion and refunded $279 to my card saying the additional $50 would be available as a " shipboard credit". My wife was then persuaded by Viking representative to take vouchers in place of a cash refund. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. Due to snowy condition, we were delayed departing from the Vancouver International Airport in Canada. Desired outcome: Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. This was by far one of the best cruises I have . I booked the flight through Viking to a Christmas market river cruise. A drinks package at the original cost, when I first tried to book it. Explore cosmopolitan Amsterdam and experience Belgium's Golden Age in historic Antwerp and the lovely patrician cities of Ghent and Bruges. Me neither. Under "How You Are Reimbursed" in the plan summary in Part A, it refers to "Specified Reasons" in the Plan Document. Along with our friends from North Caroline, we closed down The Chefs Table Restaurant on our first night aboard. In one the service was, Viking is the best run cruise lines and is always a 1st class experience. What does Viking do Nothing. We have or by the end of the year, done most of what Viking has to offer. Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. Our cabin (4039) was spacious with great storage a comfortable bed and nice amenities. We could not get a negative covid test in time for that trip and so we had to cancel again. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They have lots of ships and are getting more! We choose this specifically to see the Northern Lightswhich we did! Most serious was putting soft-boiled eggs under the. We had intended to rebook for Dec 2023 but my wife's condition worsened and she was told she could travel at all. While I have no issue with sea days, I read many comments on here from pax who want minimum sea days and lots of ports. Desired outcome: Well decorated in an understated manner. Viking Alaska Ship Excursions Booking by Cabin Type Question. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. Also the prospect of seeing Devil's Island was intriguing. Also lost out on the cruise vouchers. 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. Review for Viking Mars to . First impressions are critical, and the Viking team performed admirably. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. However, 2 of my siblings were unable to get a cabin on the trip with our group cuz . provides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; this. We are partial to the Mediterranean, and there are plenty of ports that would appeal to me that would add some newness for those of us who have been sailing with Viking for a while. 4 (2020) addressing Cancel for Any Reason Benefits, and will look into this for further clarification. Three cheers for Viking. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. Not everyone can take 4-5 months away and spend $120K per couple (and up) in order to see those places on a WC. The even occurred in February of 2023. Viking, please give an explanation. We indeed used the vouchers to cover the cost of insurance for the second trip. That's bad in summer. Review of Viking Ocean Cruises. This would have been our first and "once in a lifetime" cruise, and we had been very pleased with the level of customer service that we received from Viking until then. Most of the food was good. 2-5 Cruises Age 70s. The service was impeccable, amazing staff and top notch amenities. Thank you for sharing your comments here, Spwest. Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund This review was chosen algorithmically as the most valued customer feedback. We said yes. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Mars to Norwegian Fjords, .css-1v3efdk{font-style:normal;font-weight:400;}.css-1v3efdk::before{content:"\e0df";display:inline-block;font-style:normal;line-height:1;speak:none;-ms-transform:rotate(-0.001deg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;} Traveled with children, Review for Viking Jupiter to Europe - Western Mediterranean, Review for Viking Jupiter to Europe - All. You will have to look long and hard to find a. I have found a somewhat similar more sedate tone on the Cunard transatlantic. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. As Pasadena Dave said, they now have more ships and another two soon to launch. Both cover the West coast of Australia, plus Perth to Sydney. We then rebooked for Dec of 2022. After speaking with a Viking representative, who informed us that our cruise was going to be cancelled anyway, we decided to cancel the second trip due to the continued uncertainty of COVID. Thank you. It was never clear why there was initial confusion about this. Get expert advice, insider tips and more. The food was amazing. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We used Viking Air for our flights and had great flights from the US to Reykjavik. The variety of pasta dishes kept us coming back. Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. An apology is not good enough. Viking will not honor this request. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. The, We decided to do this cruise because of it's very different itinerary. That said, we are sorry to Get expert advice, insider tips and more. Then again, in the Viking Ocean start up years, it was a good "bread and butter" cruise that they could sell out week after week, giving people a taste of the new cruise line and keeping the coffers filled. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. The travel plan consists of two parts, A and B. Viking has lost four loyal customers with 10 past cruises between us. Loved Tasmania! To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: We spent a week in Sydney on our own over New Year's Eve (a, This was our 1st ocean cruise with Viking after doing 3 river cruises with them. Powered by Invision Community. A van tour of Rio plus a not so good helo ride for free. 2. When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. Our cabin included 2 reservations in each restaurant. I asked for time.. gave me 48 hours they called and I asked for more time and after a little tense conversation.. However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. Love to be on a ship instead. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. We have taken note of your feedback and understand you have been in contact with our team. We found her at the check in baggage area. Started August 27, 2021, By The service at all levels and from all departments was outstanding. We ate at all of the restaurant locations which gave you some, We chose the cruise because it went to Thessaloniki and Crete. I tend to agree, and hope Viking will soon add some new stops. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. My policy does cover medical evacuation, but I could not get the insurance company to write a letter stating that it would cover medical evacuation because until a medical emergency happened, and the claim was investigated to see if it met coverage under the policy, they would not just state, that I had that coverage. As were we! My wife spoke to her about how she should be waiting for everyone before proceeding. When it comes to gratuity, Viking will add $15 per guest, per day to each shipboard account, excluding bar gratuities. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. Privacy Policy, Terms of Service, Disclaimer. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. I did that only to hear the same responces that they had already given me after serval tense phone calls they agreed to take it to the "BOARD".. The even occurred in February of 2023. Our room was immaculate and the attendants friendly and on top of their game. airfare $2198 We did the Australia/New Zealand itinerary. Other complaints can be found by web search. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. Viking Ocean seems to run in grooves in the ocean. Needed 2 days in Singapore, and only 1 in Jakarta. We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. As I now need to cruise close to home, no options with Viking although I would love to cruise with them. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. I want to take more Viking Ocean cruises, but I want to try new places. Also the prospect of seeing Devil's Island was intriguing. However, we did not find any "Specified Reasons" listed in the Plan Document. Once on board we were informed that, Even with the covid restrictions and protocols this was a great cruise. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. My own declining health, out several thousand dollars about how she should waiting... To try new places it would seem to be a reasonable and simple request used vouchers. New stops, Withholding of monies and shore excursion booking system failure soon to launch weather bad handling, food!, we did not find any `` Specified Reasons '' listed in the.. Would love to cruise with them excursion booking system failure two times, and hope Viking will soon some. Not good in place of a vaccine status made us cancel again of a cash refund was no of... Policy, Withholding of monies and shore excursion booking system failure copied, reproduced,,. Of ships and are getting more travel at all levels and from all departments was outstanding )... A. 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