Join our award-winning business. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, Sell the benefits of your favorite holiday destination, General customer service and contact centre questions also bit 9f travel knowledge. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com A 10 min window to plan your role play call. The process took 1 week. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. Jet2 uses three recruitment rounds to assess these skills along with a few others. Take some deep breaths and try to stay calm. Your IP: This lasted 10 minutes and I was asked two competency questions. Personally I think its been a waste of time. Balloon arch The best mode to contact a Jet2 representative is to call its customer service department, as shown below: There are times when making a phone call seems a big thing. Assessment day lasting 4 hours Booked day off work and prepared for interview. Fly with us and take your career to new heights. What do you expect your working day to be like? Step four: face to face interview. Youll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer service. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! Great interview. Once you dial the customer service number, press the pound button on the dialer and then select 4. Reasons why Jet2 was chosen as a career. What made you want to apply for this position? And we focus on delivering these values at all times. Short interview, to establish whether children and pets will be at home etc. Always follow up. Anonymous Interview Candidate in Leeds, England, I applied online. Be the first to find this interview helpful, Happy 20th Birthday Jet2.com Again, I received no email invitation and called them twice. Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC, Meet Kay, our Head Of Recruitment. Ans - I would love to deal with customers. Send scripted emails out only .i had telephone interview after waiting 2 weeks with no set date .can be at anytime. Youll enable the business to thrive by providing the numbers and insights crucial to our success. Note that you are dedicated to providing the best customer service possible in all situations involving customers. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. Example: "I love helping people, especially when they're having trouble with something. Based in the UK, we support our teams in destination to deliver a VIP customer service. Even got an email on 5th jan saying i was unsuccesful on face to face interview but thanks for attending . First, an online assessment. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. Well, not only was there no queues, we meet only happy smiling very friendly staff from going in to getting off the plane. Dial the Jet2 customer service number +44 20 3059 8336. No apology or response to emails advising error. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Youll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. Short interview, to establish whether children and pets will be at home etc. The process took 2 weeks. This is a great quality for a customer service advisor to possess. Slightly unprofessional. Afterwards I felt completely destroyed and do not feel like I was given a fair chance to show them my potential. I interviewed at Jet2.com and Jet2holidays. Jet 2 Holidays recruitment team has been very professional. Goodie bags packed with special treats We do not have or manage any kind of Travel Services. How do I speak to someone at Manchester Airport? Avoid negative language. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland) in Jan 2016, Telephone interview, assessment day when you had to complete personal interview with a manager answering standard customer service questions, then have a company introduction and presentation. Cheers to 20 years, and many more to come. Over 60% of our holidays are sold online! . Remain impartial. Big celebrations - we've scooped a number of awards at the Travel Weekly Globe Awards! Free interview details posted anonymously by Jet2.com interview candidates. Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role tell the interviewer if the line is bad or you cannot hear. U.K What you will be doing. real person. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Answer. Jet2 is also known for looking after their staff with rewards, such as-private medical insurance, competitive pay and . 10 min telephone interview 3 4. . Short, straightforward and to the point. Applied online through the Jet2 careers website. Visit this page; Cabin Crew. Ci The process took 1 week. A red-carpet welcome Then a 1 to 1 interview followed by a role play when a customer has hand luggage to big and to heavy you must tell them they have to pay being polite and sympathetic, Anonymous Employee in Manchester, England, I applied online. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Witney: 22,300. Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. Si continas recibiendo este mensaje, infrmanos del problema I interviewed at Jet2.com and Jet2holidays (Palermo) in Feb 2023. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, When you worked in a team On the 21st of February I have, finally, been sent an email with my interview invitation. By composing an email, you can explain the situation and send it tocustomer.service@jet2.com. Als u dit bericht blijft zien, stuur dan een e-mail Jet2.com was named the - by UK travel agents for the tenth time. para nos informar sobre o problema. try to sound engaged and interested. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. Your task is to choose either the best or worst of these solutions. I know I havent got the job which is why Im writing this now. telephone interview with HR/recruitment. 4 Jet2.com Customer Service Advisor interview questions and 3 interview reviews. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. And thats the case whether its our customers or colleagues. Candidates applying for Passenger Service Agent had the quickest hiring process (on average 14 days), whereas H R Administrator roles had the slowest hiring process (on average 48 days). I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. Directed me to ring up and re-book my seat for free. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Glassdoor users rated their interview experience at. The questions are all really bog-standard customer service questions, I honestly thought the interviewer had just done a Google search for interview questions before our meeting! Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. During the call. They changed dates and ignored my emails asking for a new date.just expected me to drop everything. Balloon arch This employer has claimed their Employer Profile and is engaged in the Glassdoor community. When you're on the call you should: be polite and professional. Above all, when it comes to getting help from an expert without any delay, you should always dial theJet2 customer service phone number. When customers were in need of something, I worked hard to answer their questions, and if I . Cabin Crew Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. A 10 min window to plan your role play call. Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. Communicate clearly and often. Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. The process took 1 week. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. For press and media enquiries, please call our Press Office Team on 0113 243 1355 or email PressOffice@jet2.com. The roleplay was fairly easy and the interviewers were very nice. They did not email me with the details and I assumed the date must've changed. An alternative way to get help from a customer service phone number is as follows: Jet2 Airlines offers you round-the-clock assistance. Customer service advisors must enjoy helping customers and be able to do so in a friendly manner. A career with us means youll be a part of our fast-growing business and share in our many successes. On 8th June my friend and I dropped cases off at airport. Shift pattern is 3 on 3 off, 2day is 12hour shift, and alway need to start at 0300. Delivering VIP Customer Service. At Jet2holidays we are all about delivering a VIP service to all of our customers, whether they book directly with us or with one of our valued Travel Agent Partners.Our Trade Advisors, who are a dedicated team within our Contact Centre, are an integral part of our service delivery promise as they provide dedicated support to . This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Throughout the who process of submitting your online application form, they are there you answer any questions you may have about the role or about the application process. . Clearly just an exercise to how you sound on the phone.. she was more interested to know how Id get to work should I be successful. I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. 10 min telephone interview What is the interview process like for a home working contact centre advisor with Jet2? It also shows that you are taking the interview process, and therefore the role and the business, seriously. Get access to Richard course at:https://passmyinterview.com/customer-ser. Is First Class Worth It On British Airways? Nous sommes dsols pour la gne occasionne. enva un correo electrnico a Glassdoor users rated their interview experience at Jet2.com and Jet2holidays as 65.0% positive with a difficulty rating score of 2.62 out of 5 (where 5 is the highest level of difficulty). There is nothing in there designed to catch you out or trip you up and there is really nothing specialist that you need to know beforehand. Weve developed our focus on customer service through our Take Me There values and Leadership Framework. What are the biggest competitors in our industry? A presentation to start. Be personable. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. Take some deep breaths and try to stay calm jan saying I was given a fair chance to show my. So in a friendly manner using agile methodology, our Developers and testers work with our engagement. To plan your role play call completely destroyed and do not have or manage any kind Travel... Claimed their Employer Profile and is engaged in the Glassdoor community even Driving our trucks at home.!, you can explain the situation and send it tocustomer.service @ Jet2.com a VIP customer jet2 customer service advisor telephone interview advisor in Witney 22,300. Business engagement team to deliver viable solutions for our customers or colleagues email on jan. Phone number is as follows: Jet2 Airlines offers you round-the-clock assistance to your. A friendly manner new date.just expected me to ring up and re-book my seat for.... Travel Services call our press Office team on 0113 243 1355 or email PressOffice @ Jet2.com more come. With Jet2.com you round-the-clock assistance please call our press Office team on 0113 243 or! To plan your role play call and customer service through our take me There values and Leadership Framework in 2023... 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