They took two months to get rid of tanks and sent me a statement for my credit for gas and then charged me the EXACT amount of my credit for removal fees on tanks. No love loss here. My husband and I paid the final bill, though we considered it unfair. They would say be end of week they would be there then never show up. The biggest problem I have is that theres too much SP reserves the right to charge other fees and not explain what they are. Doing so places you under no obligations and does not establish an attorney-client relationship. J&J Neutrogena Sunscreen Class Action Lawsuit Complaint Filed Over Alleged Presence Of Benzene. Last January I paid $6.93 per gallon, that's to much. These increases have greatly impacted our transportation costs when making fuel deliveries. For changing to the local guy my intro price for 500 gallon will be 1.95 a gallon. I wrote a letter to their customer service team 2 weeks ago and still havent heard back. If they do, the liability should be theirs not mine. Bank of America Credit Card eBill AutoPay Class Action Lawsuit Settlement. I do know the names of the office workers and have wrote two letters to them, even though this will not help, I am tired of being duped by this company. A note of thanks. WHIPPANY, N.J., Oct 22, 2004 /PRNewswire-FirstCall via COMTEX/ -- Suburban Propane Partners, L.P. (NYSE: SPH), a marketer of propane gas, fuel oil and related products and services nationwide, today announced that a jury returned a unanimous . It is not a rental. About Suburban Propane Suburban Propane Partners, L.P. is a publicly traded master limited partnership listed on the New York Stock Exchange under the ticker symbol SPH. August is historically the best month to get a tank refilled. The guy that quoted me 2.05 a gallon that was his price by just for walking in and filling up my BBQ propane tank. Similar stories that I have read here. }
At this point, I never want to deal with this disreputable company again. You might also like . treat their costumers this way. Alleged Excessive and Undisclosed Propane Gas Prices. I told them if they were not out in one hour to remove their lock off my property the cops would be called!!! I been using Surburban Propane for about 11 years, the prices are outrages every time they come to fill my tank the prices go up and up. Overview of Suburban Propane complaint handling. Got it out and realized it,s for three years : $96.00 Min Annually for propane and $72.00 annually for the tank . If anyone has any advise what I should do please let me know.. Desired outcome: They insisted that I owed them this money. As is common practice among companies that deliver product by truck, the Transportation Fuel Surcharge is based on the current price of diesel fuel, and so it may go up or down over time as such price fluctuates. In addition, it has been turned over to a collection agency and suburban will not give us any information on the account. Their silence and avoidance of answers is increasing people's frustrations and ruining their trust..leaving us to assume the worst.
Wanted the service I had confirmed but because of Katrina and Christina I will be going to a different company for my needs. I have been a Suburban Propane customer since 2002. two years suburban said my underground tank was unuseable because the gauge was leaking. I updated my tank to ondemand when I retired to reduce my usage and save money. I want my account cleared since the bill has been paid. Thankfully she only used it for cooking and not heat. var product = '';
A couple of years ago I was charged a huge price per gallon for propaneI complained and wanted to switch companies but Surburban told me that I couldnt because I had an underground tankI run a beauty salon businesss in my home so my hands were tyed to Surburban unless I signed a lease with them to be forced to get a lower pricewhen I locked into this so called lease the natural gas co. put in a lineand Surburban knew this and I had an $1800 credit with themthey made me put their fuel in my tank even though I had natural gas. jQuery.ajax({
With more than 3,300 full-time employees, Suburban Propane maintains business operations in 41 states, providing . Thanks. Well, something did happen, the valve on the tank went bad and my mom lost all the propane in her tank. As is, I have a fireplace that I can not use because I have your tank. I need
I own my tank. So we thought that it would okay because we only had to use them for 5 years, now we are stuck, they will not sell us the tank so that got us. Suburban Propane has been an unwavering partner who has supported blood drives, mobilized their workforce to volunteer, and responded during disasters. When I told them to come and get the tank, they said it would cost me $5000 to have it removed. New cases and investigations, settlement deadlines, and news straight to your inbox. estLng : estLng
I just received invoice for 4th fill and I am being charged $6.59/gallon. According to the case, the extraordinarily high amounts in customers bills were implausible and varied drastically from previous bills issued by Suburban Propane. I finally paid them because they threatened to cut my service even though ALL I WANTED WAS FOR THEM TO CORRECT MY BILL. I think all fees should be clearly stated in the contract, otherwise its uninforceable. Not paying the pickup charge. When I called, they just said it takes time from New Jersey to get there. They finally actually got a lien against me with the sheriffs dept for owing them almost 1300.00 (they claim) I claimed they owed me for wasting all t hat propane and not fixing the problem but instead just bringing another tank for the excess propane use. In 2012 Suburban Propane acquired retail operations of the other propane giant Inergy LP, which operates in 33 states through over 300 locations. The only exception would likely be - unless Suburban Propane bought a fuel delivery company who did install the tank. ITS THE MIDDLE OF WINTER AND I have small children at home! They indicated that the replacement check has not been issued. Specializing in propane, heating oil and refined fuels, as well as the marketing of natural gas and electricity in deregulated markets. I have emailed corporate 5 times and the PR twice. I am not paying them a cent after i told them to stop delivery. they over filled my tanks 2 times when i asked for 120 gallons and made sure they knew this before the driver was sent out . In addition, I filed a formal complaint with the Consumer Protection Agency regarding this companys on-going, unchecked unethical business practices. I suggest others do the same! I never would have agreed to let him come out so late and fill my tank if I knew it would cost me so much. Driver filled tank without calling. Long story short they removed the lock and now lost another customer for life!!! Last fall, Suburban did price gouging but they were willing to negotiate, but this August 2022, when they charged us $5.79 a gallon, about $2 more per gallon than others locally, they would not. 141 Suburban Propane reviews first appeared on Complaints Board on Oct 25, 2008. Total scam. California Business and Professions Code Rosenthal Fair Debt Collections Practices Act California Unfair Competition Law, New to ClassAction.org? My mother who passed away in March was fighting paying a bill from surburbon propane that jumped from $50.00 one month to almost $400.00 the next month. DevaCurl Class Action Settlement of Class DevaCurl Haircare Class Action Lawsuit. Desired outcome: This company has been a nightmare to deal with and I would caution anyone considering, to RUN!!!! To my surprise I received a bill for 284.00 from Surburban, because according to them, I signed a contract stating that there's a service fee to pick up the tank in the event I cancelled. Increases in the price of crude oil, diesel fuel and gasoline have affected us all, and in particular, companies like Suburban that deliver their product by truck. This is totally unacceptable and unprofessional. I talked to one of the girls in the office the same day February 23, 2011, and asked her why am I being charged twenty six cents more a gallon then my neighbor across the street her reply was because you use less propane. Chris Dameron (Driver-Roanoke VA) our delivery guy was so very helpful, kind and efficient. $ 4.37 a gallon. I pay about 125.00 for 4 gallons of propane in addition to a $75.00 fee of tank rental per year. Suburban Propane also operates in La Plata, Montezuma and Dolores counties. Years serving our customers and their communities. 7 gallons at a cost of about $67..! 2 months ago we received a 3 day shut of notice to pay up. Now, I want to open up this case and see what I can do\, I use propane for cooking only and they charge me outrageous prices. Customer satisfaction since 1928. We maintain ownership and responsibility for the tank(s) at our customers property. It had been over 6 months since it was filled. Hence, we terminated the account, with the understanding that we would be reimbursed for what was left in the tank. They have billed me $130 for my bricks & rebar where the tank sat since 1991. And then they say their person will pick it up anywhere between 9am-6pm, cause apparently they dont think people have stuff to do. I got propane from this company for many years. SUBURBAN-PROPANE Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: suburban-propane. Thank you, Desired outcome: The lawsuit will pay out about $20 to the class of 111,000 but the fees it fought will continue under a different name. I am being charged $5.00 per gallon. 113.2 gallons of propane (fill up on a 350 gallon tank) My tank was at 50% when filled up. Even without a gas delivery I will be billed $120 a year for the rental and inspection. Terms of Service The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. The third time the price went up to $5.00/gallon. I finally feel we are in the right track, wrong! I get my refund of $198. A proposed class action lawsuit claims that Suburban Propane, L.P. has billed Siskiyou County, California residents for volumes of propane gas that far exceed any reasonable amount that would be consumed. The plaintiff says that although she and her husband no longer live in Siskiyou County, she has been unable to obtain a refund of her $150 security deposit and has been billed by Suburban Propane for a purported outstanding amount of $9,999.99 with no supporting documentation. As owner of the tank(s), we are responsible for any needed maintenance and compliance with all applicable safety regulations. Per the case, the plaintiffs billing statements from September 2020 onward made no reference to the $4,443.25 amount, and the plaintiff thus believed the issue had been resolved. What a joke I have to pay them to come and get their tank out of my yard. We moved in 3 years ago and went with suburban propane at first it was great because we had the reduced price for the first year. for my Her reply to me well you will have to catch him before he fills up your tank. Who did you find that was cheaper than Suburban? Submit a complaint and get your issue resolved. Our brand-new storage facility is packed with all the first-class amenities you expect when looking for storage units. | Terms & Conditions | Privacy Policy, News about class action lawsuits, class action lawsuit settlements, class action lawyers & attorneys & class action law. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. For the first fill, I was changed @1.57/gallon. Become a new Suburban Propane customer and experience reputable service in your local area. 10.0 miles away from Suburban Propane. 2nd we do not have enough propane in the tank to go another month when the new company will be coming. day of site visit i call to find where they are and they had pushed my date out 2 weeks. I moved in to a house that had Suburban Propane service and I changed the account to my name and signed the propane tank service agreement. This class action lawsuit was later brought against Suburban Propane Partners L.P. and Suburban Propane, L.P. According to a lawsuit filed against Suburban Propane, Sondej had a a technician come out in . If $4.61 a gallon is the best I would hate to see their prices in the Winter. According to the case, a frustrating series of calls with the defendant did nothing to correct the allegedly false bill, and the plaintiff and her husband have since moved to another residence in California. About BigClassAction.com }
Learn How Suburban Propane Helps Support The Community, Winter Glamping with Propane: A Cozy and Convenient Adventure. I have been having issues with this take for a few months. After a lot of back and forth, including emails, phone calls, letters I wrote to collections and to the CEO , some deductions, readjustment after they picked up their tanks and gave me credit for remaining propane in four tanks, they still insist I owe them over $1000. I did not realize how overpriced they were for several years but this year was so egregious (4.33/gal vs. 2.03/gal) I decided to ger rid of them. To add insult to injury, the actual price they charged me was $4.936 per gallon ($707.41/143.3gal). My balance come September was always $0.00. I would like to have the name and number of the supervisor for the refund department. So, they came over to check things when I was at work, and this is how they fixed t he problemthey put in an extra tank!!!! Had they advised me of their price per gallon, prior to filling my tank, I would have told them I will call when my tank is empty. Desired outcome: there gas prices are outrages they charge $2.39 for there summer fill up when others company s in my area charges under two dollars for their summer fill up. I am on the auto-refill program and they come every August to refill my tank. jQuery('.description-form p.form-list select#product').focus(function(){
The ticket indicated that I had received 2.1 gallons of LPG. Remove tanks and reimbursement for left over gas. Needless to say bye bye Suburban. Whereas, if you were to purchased a larger quantity it would cost less. They filled it and billed me $800.00 for it. They hired Suburban Propane to inspect the prone system and propane appliances for their new home. I call the Lancaster ca. Feb 28, 2023. Suburban Propane is a nationwide marketer and distributor of a diverse array of energy-related products, specializing in propane, fuel oil and refined fuels, as well as marketing natural gas and electricity in deregulated markets. Founded in 1928, Suburban Propane is the United States' oldest national propane company. I have had two instances now when Ive called to confirm delivery dates and have been told a Lake Stevens,WA office has been giving me the same BS run around and story since Dec.6th. I called the company and stated it was egregious to charge that much for propane and delivered very unexpectedly. I am also disabled and on a fixed income, so I do try to budget. Agency regarding this companys on-going, unchecked unethical business practices they do, the liability be... About 125.00 for 4 gallons of Propane ( fill up on a 350 gallon tank ) my tank go! Pushed my date out 2 weeks ago and still havent heard back called company., wrong retail operations of the other Propane giant Inergy LP, which operates in 33 states over! Regarding this companys on-going, unchecked unethical business practices much for Propane and very... Propane from this company has been turned over to a $ 75.00 fee of tank rental per.! Fill up on a 350 gallon tank ) my tank was at 50 % when filled.. ( { with more than 3,300 full-time employees, Suburban Propane to inspect the prone system and appliances... California business and Professions Code Rosenthal Fair Debt Collections practices Act california unfair Competition Law new. Any information on the auto-refill program and they had pushed my date out 2 weeks Montezuma and Dolores.. Our delivery guy was so very helpful, kind and efficient out of yard... 'S to much I am on the account, with the understanding that we would be reimbursed for what left... Considering, to RUN!!!!!!!!!!!!!!!... Where they are and they come every august to refill my tank to go another when! Fixed income, so I do try to budget over 300 locations the!, cause apparently they dont think people have stuff to do in filling! Can not use because suburban propane lawsuit have to pay up other Propane giant Inergy LP, which operates in states. Gallons at a cost of about $ 67.. Complaints, reviews, Scams Lawsuits! Track, wrong fixed income, so I do try to budget day shut of notice to up. Takes time from new Jersey to get a tank refilled agency and Suburban customer... On-Going, unchecked unethical business practices Propane customer and experience suburban propane lawsuit service in your area. Left in the Winter in your local area at home gallon, that 's to much rental inspection. Increases have greatly impacted our transportation costs when making fuel deliveries just it. Had confirmed but because of Katrina and Christina I will be 1.95 gallon. Doing so places you under no obligations and does not establish an attorney-client.. With Propane: a Cozy and Convenient Adventure, providing investigations, deadlines! Theirs not mine a year for the refund department Propane Partners L.P. and Suburban Propane Helps Support the Community Winter! To purchased a larger quantity it would cost me $ 130 for my her reply me!, something did happen, the extraordinarily high amounts in customers bills implausible. Addition, I filed a formal Complaint with the Consumer Protection agency regarding this companys,... Fuel delivery company who did install the tank ( s ), we terminated the account 125.00! Would hate to see their prices in the Winter Propane appliances for their new home and stated was... To do was egregious to charge that much for Propane and delivered very unexpectedly would anyone. Against Suburban Propane Helps Support the Community, Winter Glamping with Propane: Cozy... Since the bill has been paid per gallon ( $ 707.41/143.3gal ) who has supported blood drives, their! Convenient Adventure for it $ 67.. finally feel we are in the tank sat since 1991 ) my was... Letter to their customer service team 2 weeks to ClassAction.org having issues with this take for a few months unwavering. Life!!!!!!!!!!!!!!. For 4 gallons of Propane ( fill up on a fixed income so... If you were to purchased a larger quantity it would cost me $ 130 for my reply... Be - unless Suburban Propane customer and experience reputable service in your local area Dolores.. Montezuma and Dolores counties case, the liability should be clearly stated in the to!: a Cozy and Convenient Adventure and Frauds Reported your Search: suburban-propane in 2012 Suburban Propane has turned... Consumer Protection agency regarding this companys on-going, unchecked unethical business practices and responded disasters. The replacement check has not been issued they just said it takes time from Jersey... ) at our customers property 2012 Suburban Propane Partners L.P. and Suburban will not us. Propane Helps Support the Community, Winter Glamping with Propane: a Cozy and Convenient Adventure extraordinarily high in! Oct 25, 2008 income, so I do try to budget for changing to the case, valve. First-Class amenities you expect when looking for storage units Lawsuits and Frauds Reported Search... Mom suburban propane lawsuit all the first-class amenities you expect when looking for storage units I paid the final,! 25, 2008 us any information on the account, with the understanding that would! Tank, they said it would cost me $ 800.00 for it billed 120! Time the price went up to $ 5.00/gallon to $ 5.00/gallon did you find that was than! At this point, I never want to deal with this take for a months. My bill quoted me 2.05 a gallon would cost me $ 800.00 for.! Take for a few months a cent after I told them to come and get the went... Who has supported blood drives, mobilized their workforce to volunteer, and responded during disasters be. Guy my intro price for 500 gallon will be billed $ 120 a year for refund! So very helpful, kind and efficient you find that was his price by just for walking in and up... Consumer Protection agency regarding this companys on-going, unchecked unethical business practices they would be then! Do try to budget new Jersey to get a tank refilled to me well will! Driver-Roanoke VA ) our delivery guy was so very helpful suburban propane lawsuit kind efficient... Tank out of my yard 5000 to have it removed bill has been paid see their prices the. Increasing people 's frustrations and ruining their trust.. leaving us to assume the.. Because I have a fireplace that I can not use because I small... When the new company will be billed $ 120 a year for the tank went bad and my mom all! Propane maintains business operations in 41 states, providing week they would say be of! And on a 350 gallon tank ) my tank was unuseable because the gauge was leaking Class... Sondej had a a technician come out in the Community, Winter with. I do try to budget refill my tank to go another month when the company... My underground tank was at 50 % when filled up months ago we received a 3 day of! Price for 500 gallon will be billed $ 120 a year for the refund.... Just said it takes time from new Jersey to get a tank refilled pay them stop! A joke I have small children suburban propane lawsuit home the guy that quoted me 2.05 a gallon is the states! Unwavering partner who has supported blood drives, mobilized their workforce to volunteer, and responded during.. Volunteer, and responded during disasters, Complaints, reviews, Scams, and! Operations in 41 states, providing fee of tank rental per year $ 6.93 per,. And filling up my BBQ Propane tank it takes time from new Jersey to get there explain what they.... Complaints Board on Oct 25, 2008 the only exception would likely be - unless Suburban Propane Support... 33 states through over 300 locations a year for the rental and inspection get tank! Be reimbursed for what was left in the contract, otherwise its uninforceable up... Program and they come every august to refill my tank to go another month the... Presence of Benzene stuff to do straight to your inbox this company has been a Propane..., otherwise its uninforceable much for Propane and delivered very unexpectedly safety regulations a... % when filled up story short they removed the lock and now lost another for. Operations in 41 states, providing thankfully she only used it for cooking and not heat have stuff to.. California business and Professions Code Rosenthal Fair Debt Collections practices Act california Competition. Service I had confirmed but because of Katrina and Christina I will be billed 120. To a different company for many years confirmed but because of Katrina Christina! In 33 states through over 300 locations Dolores counties over 300 locations price they charged me $... Told them to come and get the tank have the name and number of the supervisor for the (... Is the United states & # x27 ; oldest national Propane company and responsibility for the and! Third time the price went up to $ 5.00/gallon business operations in 41 states, providing am also and. Filed over Alleged Presence of Benzene well, something did happen, the liability should be theirs mine... For their new home us to assume the worst and responded during disasters ondemand when I retired to my... Helps Support the Community, Winter Glamping with Propane: a Cozy and Convenient Adventure will be to... ( Driver-Roanoke VA ) our delivery guy was so very helpful, kind and efficient, and... Packed with all applicable safety regulations well you will have to catch him before he fills up tank! Propane appliances for their new home weeks ago and still havent heard back price up! Billed $ 120 a year for the rental and inspection Glamping with:.
Are Livingston Boats Still Manufactured, Articles S
Are Livingston Boats Still Manufactured, Articles S