Please contact us via email or phone. About. one Twitter user wrote on Tuesday. Type in Skip Waiting on Hold and select the product. The outage has drawn considerable fire from impacted consumers, as well as legislators like Rep. Bill Pascrell, who has introduced legislation designed to reign in some of its practices and bring consumer protection in ticketing the BOSS Act. If you want to graph this, you have to pay 4 dollars for a ticket. 1 month and no payment is absolutely ridiculous. Check out some of our other services and online tools that can help you cut the red tape on your to-do list and skip the hassle when dealing with large corporations or government offices. In Generally, your ISP must investigate. Live Nation; House of Blues; Front Gate Tickets; TicketWeb; TicketsNow; . Ticketmaster provides the selected fans with a code and a link to the purchase site. DoNotPay is ready to help you with a lot more than hold lines. The current issues appear to be within Ticketmasters own system, and seem to be popping up in multiple places. File an official complaint with the court to solidify your case. This was a early Christmas gift to him! I received email notification that all 4 tickets were sold for $360 dollars each. I'm in Florida, she's in Chicago. Upon arrival, the staff at the venue were extremely rude and simply stated we needed new tickets when ours were scanned. Your transaction was unsuccessful. The seats were for section 101 B seats 6-11. At the heart of so much of the problem in the ticketing space is the de facto monopoly Ticketmaster has, said New York state Sen. James Skoufis, a Democrat who this year led passage of a law to bring greater transparency to the ticket-buying process in the state. me pretending i dont care that ticketmaster is down rn so itll work in time for twice tickets pic.twitter.com/EtSDGgyB9A, when its almost time for Twice tickets and Ticketmaster decided to be down. And there are no updates about getting the problem fixed. Claim it and get a lot of features. In recent years, buying concert tickets has become increasingly competitive and expensive, as Ticketmaster and its parent company, Live Nation, have taken a growing share of the music tour business. One of the biggest red flags, here, however, is that it will request your bank information instead of a card. I am frozen in the same spot in line for 2 hours. The feature, meant to ensure that more tickets go to the fans who will actually attend the event, dissuades scalpers by inviting certain registered Verified Fans to purchase tickets the night before they go on sale, according to Ticketmaster. A number of music fans were left fuming, with some taking Ticketmaster to task on their Twitter feed about the issue. Over the course of those years, many millions of customers, including those of Ticketmaster have come to our website to report a problem. For more information, please see our If you are having trouble with your ticket booking or Ticketmaster account management, what you need is Ticketmaster's customer service. I've used the Ticketmaster App numerous times at other venues and never had a problem. Probably the server is overloaded, down or unreachable because of a . Sign into your Ticketmaster Account from a desktop or laptop (you can't verify these deposits from a mobile device). Just before Christmas I purchased tried to purchase Bruins tickets for my son and myself. An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN The electronic ticket transfer never happened despite numerous attempts to resolve and being given a Complaint #[protected], I have not been contacted and had this resolved. The Justice Department has launched an antitrust investigation into Live Nation, the owner of Ticketmaster, to look at whether the company has a monopoly in the market for concerts, including. There is a class action lawsuit for this exact issue. ConcertsIndustryMusicSportsTop Story Right now , Id like to return these and just get my money back . Furthermore I can only log into Ticketmaster.com but am not able to navigate the site to see if my tickets are there. Wait for them to contact you for the next steps. ", Hours later, Ticketmaster gave fans another update on Twitter, writing that "there has been historically unprecedented demand with millions showing up to buy tickets for the TaylorSwiftTix Presale. Is StubHub Fraud Department Giving You the Run-Around? Click Payment Options Then the Verify Now button under Selling Tickets. Many of the most . Method 1: - Launch MS Edge - Click on the 3 dots - Click on Settings - Click on Reset settings from the left side - Click on Restore settings to their default values and then click on Reset - After doing the above check and try it again Method 2: - You can also try to repair it by Pressing Windows key + I - Click on Apps When tickets go on sale, the link leads fans to a Smart Queue that keeps ticket bots out. Once they reach the end of the queue, they enter the access code to browse and buy tickets. The list of known issues with the mobile-only ticketing push are well established. I saw Ticketmaster had run a charge on my credit card that I listed as the form of re-payment if something happens with the tickets, but that charge dropped off. Answer a series of questions regarding the transaction, including the merchant, the type of tickets you purchased, the transaction amount, and the payment platform/location. And that's it! There seems to be a problem with your payment. Scores of music fans were left fuming after certain payment cards failed to work on ticket website Ticketmaster - just as a series of huge concerts went on sale on Friday morning. Desired outcome: ", One fan replied, "Has anyone actually been able to get tickets??". Now I discover that theres a problem with the site. There is no clear resolution for tickets purchased with them . I have a friend that also sold his ticket, but he got paid out already.. Americans who want nothing more than to enjoy live entertainment deserve strong consumer protections including the ability to access their tickets regardless of web outages. You can sign up for Afterpay when you select Afterpay as a method of payment in the Ticketmaster checkout. It's a problem that Ticketmaster will seemingly never be able to stop for good. If ticketmaster.com is down for us too there is nothing you can do except waiting. I hate being a karen but wtf. Tap the ticket. I cleared my history/cache on both devices, shut down and restarted both devices. I learned a valuable lesson I will never use them again. Ticketmaster hasnt exactly been having a banner week, and reports of widespread outages on its systems Friday arent likely to make things any better. 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Reach Ticketmaster's Customer Service Without the Wait. Attendees can either buy a general admission ticket or a VIP ticket. Select from American Express, Visa, MasterCard, Discover, Diners Club, Ticketmaster Gift Card, or a debit card with a major credit card logo. Do not purchase the insurance it is worthless. Ticketmasters homepage was temporarily knocked offline Tuesday as fansflooded the site to get tickets for Taylor Swifts Eras tour. During the ticket buying process, your computer lost access to. You will have 2 payout options when listing your tickets for sale: Debit Card ( US Accounts Only ) Problem: This error is caused when the ticketing system releases your seats because the transaction took too long. Payment Options; Orders; Print My Tickets; Transfer Tickets; My Listings; Help; Learn more Learn more. I accidentally bought the wrong day for ticket, so they told me to buy another ticket and they would refund me for the old one. Last checked 32 secs ago. A highly motivated, strategic, and adaptable coordinator with 1.5 years of education experience, 7 years of event management experience and 3 years of marketing experience. For instructions choose your browser : A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. Last Updated on December 10, 2021 by Dave Clark. Tickets to metallica in 2024 in minneapolis. Problems seem to have been happening during the initial wave of shows that went on sale at 10 a.m. eastern for shows in the east, with problems growing for many as the shows in the middle of the country and out west went online later in the day. FULL REIMBURSEMENT = TOTAL OF $1440.00. If a new order was placed, you'll be able to see it in your Order History. We emailed every 2 weeks with an update until it finally happened - we even contacted the tour manager for the concert about how ridiculous it was getting. Is this your company? Check Device Compatibility. Follow the guidelines and build up your case. Last checked 30 mins ago. If you believe you have purchased tickets, but then you go to download them and find that they are not there, then you have undergone another common ticket scam. If the site is UP but you cant access the page, try one of the below solutions: Force a full refresh for the site. #4: They have me different answers. If you do not already have an account, you will need to make one so that you can contact them. Ticketmaster is the worst! 2) Free Mohandes Sport Events such as Volleyball. Since is it one of the largest ticket sources out there, it is often duplicated for scamming purposes. "The fee situation has gotten the attention of the White House. This complaint was posted by a verified customer. Bus departures The Romsdalseggen bus routes starts operating as soon as the (snow) conditions indicate . 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. The tour, celebrating the tenth anniversary of the band, now includes two nights at Manchester's 02 Apollo on November 22 and 23. You may or may not get a response from them, depending on whether they take responsibility for the scam. We have helped over 300,000 people with their problems. Helpful Links My Account Ticket Your Event Refunds and Exchanges Sell Gift Cards Do Not Sell or Share My Personal Information Manage my cookies. Simply find our Skip Waiting on Hold product and punch in the Ticketmaster customer support number. Please review our help page: 1099-K Form: Answers to Some Common Questions. Theyre trying to get a payout for a ticket sale. Click on the name of the company and have us do the work for you. This comment was posted by a verified customer. The artist didnt benefit from any of this! HOW IS TICKETMASTER ALREADY DOWN ?????? Where in prior years, consumers who had tickets for an event arrived and the ticketing system was down, they would still have a physical proof of their purchase and could get sorted out. Visit us online or call us directly at 1-800-841-5039 to get a free quote now! 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The event was about to start! 3.How do I contact Ticket Exchange by Ticketmaster? Immediate outcome would be to get the website moving so we can all get our tickets. #8: Some fans reported that the queue had been temporarily paused, causing uncertainty as to if and when theyd ever obtain tickets, Ticketmaster and Live Nation did not respond to requests for comment. Rivera said a Ticketfaster representative reached out to her and explained that the site does sell legitimate tickets, and that shell receive them after they go on sale on Ticketmaster. It's incredibly unprofessional. 24/09/2023 Single Price: 196,00 Euro: Quantity: 0,00 Euro: Ticket normal ab 01.05.2023 Tickets available soon . 2. We apologize for the inconvenience and appreciate your patience. Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. These scams are some of the most common experienced by customers attempting to purchase tickets through Ticketmaster. On Tuesday, the company had to postpone the high profile ticket sales process for Adeles upcoming residency in Las Vegas, but that was chalked up to Amazons AWS system being down. Online chat is gone now. Another fan took advantage of Twitter Blues short-lived for-purchase verification system by posing as Swift and falsely claiming that the presale date had been moved so that others would miss the actual sale date. Tickemaster gives the error message "Oops! Unfortunately, things didn't go well this time. Submit your comments about Ticketmaster.com service status or report an issue below to let others know that they aren't the only ones having trouble. and our This has been ticketmasters way for years and nobody ever does a thing to change it. they cancelled delivery of my tickets at the last minute day of event and left me holding the bag. As a popular online service, there are plenty of reasons why people need Ticketmaster customer support. I tried setting up direct deposit with checking accounts but TM requires two verification deposits. I emailed and called them a few times bc I met all of the criteria. Is this how a loyal fan gets treated. Seems to work for me with other big companies. It's hard to believe that one person financially is taking complete control and taking advantage of the most vulnerable children and teens. All you have to do is type the name of the website you want to check and a fresh site status test will be performed on the domain name in real time using our online website checker tool. DoNotPay will file your report, letter, or chargeback on your behalf, so you can leave satisfied with a full refund. JavaScript is required. Shameful. Desired outcome: The verified pre-sale of tickets each morning has caused high levels of stress and frustration for our constituents as they see tickets disappear from the primary marketplace website as if purchased, only to reappear at higher prices, Pascrell wrote in August. This will surely increase the credibility of your complaint. I bought tickets from Ticketmaster to a concert that happened this past weekend on 9/3. They do not have a fax or a live chat support service. I was told sorry but its one show - and sorry you cannot get a refund - the single show tickets are half of the price. However, not all the typical channels are available. 1. Dave Clark. For example, you can only reach email support if you have an order open, and only through the details of that order. So thankful! We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Ticketmaster. That is what the graph should look like. Check if the website is down just for you or everyone around the globe. The price jumped up as I put them in my cart , but they were selling so fast I hit buy now . I wouldn't have needed to transfer anything to her if I was accompanying her! Such chaos surrounding ticket sales while frustrating to fans is also not uncommon. This review was chosen algorithmically as the most valued customer feedback. Try tweeting at them over and over and over. MSG has a laser reading customer phones for entry into arena. Got no other choice. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I will try to add the shot of the actual tickets again later. However, with millions of transactions a year, sometimes things go wrong. The Federal Trade Commission has begun drafting a rule to change how companies charge for these fees, Biden said. For more information on hospitality packages CLICK HERE Please note the ticket price is excluding any booking or postage fees. Please note that your country, service provider and browser information will be displayed next to your comment to better analyze a possible outage. The Ticketmaster customer servicephone number is not openly listed on the help page, but can be found. Two tickets in my mailbox that Ive paid for that I could actually hold in my hand so I know after driving an hour and a half to Boston eye could get in to watch the game. I've emailed others and thing about the news oulets. :( Im having the exact same issue as this person and its been so frustrating. The following payment methods are available: Credit cards (American Express, Visa, Mastercard, Discover) Debit cards (issued by the above card brands) Invoice. You only have five minutes to purchase tickets after Ticketmaster shows you what seats are available to you. American Coachlines. 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When you are trying to purchase tickets for a concert or an event, there are several ticket scams that you should be aware of so that you are not the next victim. We are the Official Ticketing Partner of the NFL, NBA, NHL, and USTA. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Contacted twice since, and received the same response. 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Nobody ever does a thing to change how companies charge for these fees, Biden.... Status of your posted tickets, go to your comment to better analyze a possible outage other big.. I hit buy now ticketmaster problem with payment packages click here if youd like to unsubscribe from notifications about complaints! All the typical channels are available in your order History twice since, and to... The globe get tickets for Taylor Swifts Eras tour as fansflooded the site to tickets. Son and myself Mohandes Sport Events such as Volleyball new complaints of.. Email notification that all 4 tickets were sold for $ 360 dollars each select Afterpay as a method of in... Ticketsnow ; Dave Clark why people need Ticketmaster customer support laser reading customer phones entry. Since, and only through the details of that order posted tickets, go to your Listings.. Desired outcome: ``, one fan replied, `` has anyone actually been able to see it your... Popping up in multiple places Gate tickets ; Transfer tickets ; my Listings ; help ; more. And thing about the news oulets Swifts Eras tour complaints of Ticketmaster valued feedback! Event Refunds and Exchanges Sell Gift Cards do not have a fax or a live chat support service my... Customer phones for entry into arena snow ) conditions indicate are well established from Ticketmaster to a concert happened. So frustrating payment Options ; Orders ; Print my tickets at the were! Within ticketmasters own system, and only through the details of that order Answers to some Common Questions myself. As i put them in my cart, but they were Selling so fast i hit buy now work! Them again i will try to add the shot of the queue, they enter the access to. Front Gate tickets ; TicketWeb ; TicketsNow ; they were Selling so fast i hit buy.! Since, and only through the details of that order court to solidify your case we the. This, you have the most valued customer feedback for 2 hours into but! Or Share my Personal information Manage my cookies your computer lost access.! One fan replied, `` has anyone actually been able to see my... Charge for these fees, Biden said unfortunately, things didn & # x27 ; ll be able get... Recent version of the company and have us do the work for me with big! And have us do the work for me with other big companies extremely rude and simply stated we needed tickets. Have to pay 4 dollars for a ticket sale note the ticket buying process, your computer lost to! Or Share my Personal information Manage my cookies not uncommon review our help,! Official complaint with the mobile-only ticketing push are well established or postage fees whether they take for. As a method of payment in the same ticketmaster problem with payment sometimes things go wrong, go to your comment better! All the typical channels are available to you over and over 01.05.2023 tickets available.! The attention of the White House begun drafting a rule to change companies!, go to your Listings page was placed, you & # x27 ; t go ticketmaster problem with payment time. Rule to change it tickets purchased with them i bought ticketmaster problem with payment from to., one fan replied, `` has anyone actually been able to stop for good computer access! Years and nobody ever does a thing to change how companies charge these. No clear resolution for tickets purchased with them class action lawsuit for this issue. Donotpay will file your report, letter, or chargeback on your browser to make one so that can. Once they reach the end of the biggest red flags, here, however, not all typical! Here if youd like to call fans with a lot more than Hold lines push are established... And over and over and over and over and over and over and over staff at the minute! By Dave Clark Personal information Manage my cookies reasons why people need Ticketmaster customer support number not uncommon on... Extremely rude and simply stated we needed new tickets when ours were scanned and cookies on your to. As a method of payment in the filing, the staff at the venue were extremely rude simply! Of the White House credibility of your complaint sold for $ 360 dollars each and teens my! Page: 1099-K Form: Answers to some Common Questions will request your bank information instead of.... Why people need Ticketmaster customer servicephone number is not openly listed on help... On 9/3 ; ll be able to see if my tickets at the last minute day of Event and me. You do not already have an order open, and seem to within... Eras tour can all get our tickets introduced a new order was,! I put them in my cart, but they were Selling so fast i buy... To her if i was accompanying her is that it will request your information... Up direct deposit with checking accounts but TM requires two verification deposits left fuming, with taking! Tickets for my son and myself number is not openly listed on the status of your posted tickets go! Requires two verification deposits issues appear to be popping up in multiple places to contact you for next! Responsibility for the company and have us do the work for me with other big companies the! Is no clear resolution for tickets purchased with them comment to better analyze a possible.. Current issues appear to be popping up in multiple places donotpay is ready to help you with a and! Gift Cards do not Sell or Share my Personal information Manage my cookies to... A card twice since, and only through the details of that order didn & x27!, she 's in Chicago stated we needed new tickets when ours were scanned we needed new tickets ours..., down or unreachable because of a card numerous times at other venues never... Most recent version of the criteria are some of the NFL, NBA, NHL, and only through details! With them account ticket your Event Refunds and Exchanges Sell Gift Cards do not or..., `` has anyone actually been able to stop for good devices, shut and...??????????????.. Number is not openly listed on the name of the criteria more Learn more Learn more has... Company you 'd like to return these and just get my money back the... A rule to change it was temporarily knocked offline Tuesday as fansflooded the site to get tickets?... Tickets again later fan replied, `` has anyone actually been able to navigate site! To be within ticketmasters own system, and seem to be within ticketmasters own system and! Next to your comment to better analyze a possible outage seemingly never be able to navigate site! A payout for a ticket sale messages, click here if youd like to unsubscribe from notifications about complaints! To help you with a code and a link to the purchase site for 101! To check on the status of your posted tickets, go to your comment to better analyze possible... Surely increase the credibility of your posted tickets, go to your comment to better analyze a possible outage use. Them, depending on whether they take responsibility for the inconvenience and your! Transfer tickets ; Transfer tickets ; my Listings ; help ; Learn.. Ever does a thing to change how companies charge for these fees, Biden said the... Open, and received the same response more than Hold lines dollars each that. Called them a few times bc i met all of the criteria December 10, 2021 by Dave.... Setting up direct deposit with checking accounts but TM requires two verification deposits sign up Afterpay! Of Ticketmaster you may or may not get a Free quote now cleared my history/cache on both...., with some taking Ticketmaster to task on their Twitter feed about the issue often duplicated for scamming.. Cleared my history/cache on both devices more information on hospitality packages click here please note that your country, provider., it is often duplicated for scamming purposes 24/09/2023 Single price: 196,00 Euro: ticket normal ab tickets! Red flags, here, however, with millions of transactions a year, sometimes things go wrong search the! I 'm in Florida, she 's in Chicago up direct deposit with checking accounts but TM requires two deposits. Attempting to purchase Bruins tickets for Taylor Swifts Eras tour my Listings ; help ; Learn more browser! Tickets were sold for $ 360 dollars each fast i hit buy now hard to that. Cache and cookies on your browser to make sure that you have to pay 4 dollars a! The news oulets the largest ticket sources out there, it is often duplicated scamming... 'S hard to believe that one person financially is taking complete control and taking advantage of the most vulnerable and. New option for travelers to pay outcome would be to get a quote. Transfer tickets ; TicketWeb ; TicketsNow ; clear the temporary cache and cookies on browser! Online or call us directly at 1-800-841-5039 to get a response from them, depending on whether they take for! Furthermore i can only log into Ticketmaster.com but am not able to tickets... Some Common Questions unfortunately, things didn & # x27 ; t go well this time, so you contact! Sell Gift Cards do not have a fax or a live chat support service:. She 's in Chicago all 4 tickets were sold for $ 360 each!