In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Many double the manufacturers warranty by default. I love the watch is there any way that I can get it replaced do I send it to Fitbit or what please help me! For some people, paying for another one may not be immediately possible. . Shipping and handling charges may apply except where prohibited by applicable law. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD. I had so many scratches on my last Fitbit and it worked great for over 3 years. Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. Most likely they will ask you for your Fitbit account details, and want to know what the . Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Any age. Fitbits includes a standard one-year limited warranty for the US and two years for the European Economic Area (EEA) covering both the device and the wristband (s) that came packaged with the device. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints This means, in effect, that Ive not had the use of it for nearly a month, and if the return trip takes this long, it will pretty much have been useless for at least 2 months. Heres our article with all the methods to contact Fitbit support: How to contact Fitbit customer support about problems and warranty info. Ver ms detalles. T3 Verdict. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. Students at any 2yr, 4yr, or graduate school are all eligible as well. If you return Product to Fitbit (a) without a return authorization from Fitbit or (b) without all parts and accessories originally included with your purchase, Fitbit retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher. How do I get it replaced under warranty? You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Choose the Warranty on a Purchased Item option. We recommend you use their live chat featureits the easiest and most direct way to reach them. Under the non-UPC code, you find your devices serial number. Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. See the Fitbit. . Fitbit warranty. Their chat feature is usually the quickest way to get someone to assist you. Without limiting the foregoing, the Limited Product Warranty does not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. Free delivery for many products! Phones with foldable screens cost up to $15 per month. Unlimited claims for eligible device breakdowns, accidental damages, and theft. What do I need to do? Is my Fitbit waterproof for swimming readings? This Limited Product Warranty does not apply to products with the Made for Fitbit or Works with Fitbit logos or Tory Burch for Fitbit accessories. Only a tiny amount of water and toothpaste. Add a copy of your original purchase receipt to your shipment. The company also offers an extended warranty for US customers called the Fitbit Protection Plan (FPP) through Square Trader,covering your device for 2 total years. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. Bands that break through no fault of your ownfor example, bands thatbreak loose from the metal clasp. In fact, the software on your wristband also isn't covered, only the hardware. Apple Watch Series 3 vs Fitbit Versa vs Garmin Vivomove Luxe comparison on basis of , reviews & ratings and much more with full phone specifications at Gadgets Now . You may return any Product (as defined below) purchased on Fitbit.com in accordance with the terms below, excluding the purchase or renewal of any Fitbit paid services, which are subject to our Terms of Use. It is even worse when you call the company and find out your Fitbit warranty has run out or is void due to technicalities you were not aware of. Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear Which Fitbit you own and how you use it. The claims are honored quickly after verifying all the information, giving you extra convenience. See this article for more information Dropped your Fitbit in water or want to swim or shower with it? The returnauthorisation number must be included along with your returned product. - R 1,999.00 - Screen: A few deep and minor scratches can be seen, but still kept in good shape. Try Tom's or Crest. Additionally, if you are having any problems with the Fitbit app on your phone or the Fitbit website dashboard, that also isn't covered by the warranty. You can remove them yourself. It depends on what Fitbit model you use. Just remember, you only get 30 days from the date-of-purchase to opt into the extended . Expert advice to the latest news. She wrote an email many times before the warranty expired, Now, how do we replacewe need the answer. Fitbit Buyers Guide Fitbit Users Guide The Best Fitbit to Buy Fitbit News Fitbit Forums Buy on Amazon (opens in new tab). Please advise how to file a claim. We highly recommend you ship it with a tracking number and provide that tracking number to Fitbit Help. How to repair your FitBit or watch screen or face. Charlene. I would like to ask if fitbit offers an international warranty. Include 2 pcs tempered glass screen protectors Now, before you rush out and buy the first screen protector you find, take a second and think about which Fitbit you . Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. Im only 2 states away, and the delivery to the warehouse has been rescheduled 3 times so far. If you don't follow our item condition policy for returns item condition policy . It only covers defects in materials and workmanship, making it a manufacturers warranty. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't. If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs. . Once you have your paperwork available, contact Fitbit Support. Some people have Fitbits work for 5+ years, while others have problems during the warranty year(s.) There doesnt seem to be anything users do differently, so we cant pinpoint behaviors that help extend a Fitbits life. All are valid reasons to go send it back to Fitbit for a warranty claim. belongs to the buyer, not you. New York, Thanks for being a member! Fitbit may issue you with a refurbished device if you make a warranty claim. Fitbit offers one-year limited warranty to the original purchaser of a Fitbit product, guaranteeing that their products will be free from defects in materials and workmanship under normal use for a one-year period. Use the arrows to choose products to compare. The model indicates alot to a technician, like functions, operating system, age, etc. Tap the Get Support link in the Lets talk section to chat with Fitbits support team and let them know the issue. But we do have some suggestions of how to contact Fitbit. One of the wisest decisions regarding your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period. contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. Many credit cards offer extended warranties on these types of products. Future US, Inc. Full 7th Floor, 130 West 42nd Street, Know Your Fitbit Model When You Need a Repair. You also need to confirm you have not breached any warranty conditions. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. By signing up you are agreeing to receive emails according to our privacy policy. Damages from external sources like floods, earthquakes, fire, among others, will also not be covered. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. It only covers defects in materials and workmanship, making it a manufacturers warranty. If you prefer calling, call their support number at (877) 623-4997. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit Additionally, it is Anti Scratch Film and has Oleophobic Coating. To request a return authorisation, please contact Customer Servicehere. Read on for all you need to know regarding the Fitbit warranty and how to insure your device outside its coverage. Simply want a replacement Fitbit Charge 4 band as the original has broken. Steps 1 Take off your FitBit. Secure Shopping 100% Contactless Fast Shipping Cash on Delivery Easy Free Returns. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. Shipping and handling charges may apply except where prohibited by applicable law. UU. Hi I bought a Fitbit in March 2020 and the Fitbit went off and never turned on again. Thank you for signing up to iMore. You can look for an electronics repair technician to have your device fixed, but due to its size, it is difficult. Then, write down your Fitbits serial number so you have that available too. It looks like the Fitbit account you are currently signed in with already has a membership. Ive tried everything. Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! Description. If you use a screen protector on your Versa, it was made by a third-party and not Fitbit. This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorised reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. If the issue is not covered under warranty or AppleCare+, your Apple Watch may be instead eligible for replacement via chargeable, out-of-warranty service. Their returns system is frustrating in the extreme. 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . Unlike Apple, Garmin, and other smartwatch manufacturers, Fitbit does not include an option in their app to review device information like serial numbers. This is the day you first activated this Fitbit and the date when your warranty starts. Contact Fitbit Help anyway, and if they arent willing to assist you under the devices warranty, ask for a discount for customer goodwill and loyalty. To request a returnauthorisation, please contact Customer Service. Proceed to remove item from shopping cart. Use the arrows to choose products to compare. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of shipment to request a full refund. Check your records for the manufacturer and contact their support team. Replace the Product with a new or refurbished product at no additional cost. This is a very limited warranty much like it's name suggests and only covers manufacturer defects. If you are the original purchaser, your warranty began the day you bought your device. Thanks for being a member! Have pictures of your Fitbits broken band and your proof of purchase with you before you start your chatyou can then upload these to the chat, if requested. Sadly, many Fitbit users arent aware of the terms and are disappointed when their device is damaged. Neither does it manufacture replacement parts. During the original manufacturer's warranty period, most repairs will be handled by the manufacturer. Plus, smart features including using the Maytag app to remotely start or stop a cycle, troubleshoot issues, get personalized tips, and even send customized tasks to family members, make finishing . Learn how your comment data is processed. Does that also apply if the fitbit is bought from another country? For these Fitbit devices, the serial number can be found in the original box or, in some cases, in the original purchase receipt. Got a new or replacement Fitbit? Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. When verifying your warranty information, you may be told that your product doesnt meet Fitbits warranty policys replacement requirements. Free shipping for many products! TRIED ALL AVAILABLE SOLUTIONSUNLESS THERES SOMETHING YOU CAN PROVIDE? There was a problem. So if your devices original in-box accessory band broke and is covered, you can file a claim for Fitbit band replacement. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including anyrequired return authorizations. it has a small flaw that does not affect the operation of the item such as a scratch or dent). 3 Your warranty coverage can be checked using the serial number included on your Fitbit model - something a Fitbit customer service rep can look up for you if you ask them to. To qualify for a refund, all the following conditions must be met: Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "Warranty Period"). New. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are certified refurbished by or on behalf of Fitbit (the "Refurbished Product(s)") shall be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase (the Refurbished Product Warranty Period). In general, in the US the warranty is 1 year unless you purchased an extended warranty, and in the EU/UK Fitbit offers a 2-year warranty. For Fitbits purchased elsewhere, look at the sales receipt. Something went wrong. Insuring your product with AKKO is so much more than protection. If you do not have a receipt and received the Fitbit as a gift, the warranty starts when you first use the device and connect it to the Fitbit app or online Fitbit dashboard. And then, it started more lines and later it shut automatically. ). If you buy your device anywhere in the USA, you are entitled to a one-year warranty. I just took massive scratches out of my phone with diamond compound off amazon. Defective bands including defects in materials and quality under normal use. How long does a Fitbit last? All our products meet rigorous quality standards and are backed by industry-leading guarantees. That should take you to the Fitbit Support page for Australia. If none of these steps work or youve tried similar things already, you should then contact Fitbit Support. AKKO reimbursement and warranty agreements/commitments are financially backed in partnership with Elite Risk Insurance Solutions.Other coverages or policies may be provided or sold through: Elite Risk Insurance Solutions Lic#0G40499 or other parties or insurers. This limited product warranty applies to our "Fitbit Products." "Fitbit Products" means our Fitbit-branded device and accessories. 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