Imagine paying almost 1000$ and get this kind of food. Sadly, in the last 5 years, embarrassment has become almost nonexistent. Waiting on each seat was a small amenity kit that seemed geared for the destination (it included a postcard of Venice Beach in Los Angeles). Why? I am so excited tha, I greatly miss the @lufthansa #747-8 at @flylaxair. But your Polaris ticket grants some nice perks in the airportincluding Premier Access and the Polaris Lounge in six of United's hubs. I did buy Wi-Fi for the flight, which cost $20.99 for the entire flight without data caps. For breakfast they only had oatmeal with fruit, fruit bowl, and croissant, which I thought was fine. Perhaps one day. Made a flight review vlog about by recent onboard experience with United. To my surprise, American won by a long shot while United Polaris seats are solid, the food, service, and bedding, all lagged significantly. United Airlines business class is one of the best ways to fly when jetting between the east and west coast hubs of New York and San Francisco. Given how empty Y has been on my international flights and the lack of service in J, I'm really questioning the wisdom of booking business class. Spotted four #polarbear outside of #longyearbyen -, One of the best crews I have ever had the pleasure, Next stop ARN! The seats are well-appointed and sport a premium finish in blue and grey, with a wraparound shell offering a degree of individual privacy. But nope, an hour out drinks and Biscoffs were served, and that was it. I have low service expectations after all, Im an American Airlines frequent flyer but even so this crew managed to disappoint: On the plus side, the purser seemed like a nice guy, and his announcements were professional. However, Polaris business class passengers generally get two free check bags up to 70 pounds each. Honolulu, HI (HNL) San Francisco, CA (SFO) Despite a massive ticketing hall that seems more like a stadium than an airport, gate G5 (where my flight to San Francisco would be departing from) was tiny. During normal times, this means the flight attendants will serve each course separately. If you're flying United business class, . Fly round-trip from San Francisco from $1,193, from Los Angeles from $1,198, from Seattle from $1,208. Learn how your comment data is processed. 757-222s inherited from PMUA? This will fast-track your check-in process. My wife and I have flown a lot, on many different Airlines. At least Lufthansa hasnt cut their inflight quality and offerings. This is nothing new sadly. Time on the ground means better connectivity which translates into productivity. At least you are offered a pre-departure bevvy, sparkling white included! When you arrive at your seat, where do you put the pillow and blanket so you can sit down? Here is United's pricing: Polaris: $1,200-$2,400 ; Economy: $230-$400 ; . Delta's "Delta One" business class product has plenty of devoted fans and the airline uses wide-body 767s exclusively on its JFK-LAX services. Ive even had one with an orange peel on a TCON in coach! It was breakfast, and it was worse than the quarantine meals I got at Guam's Dunsit Thai Resort hotel. As part of the "departure-to-landing experience for intercontinental travelers," this United Polaris product includes a new business class seat on most aircraft, improved in-flight bedding, pajamas on ultra-long flights, premium in-flight dining and a new network of premium lounges. haha "I'm on the United diet" is another way of saying you're fasting. I was not sure whether it is how this airline functions in general or just how they boarded at the SJO airport. So massive discount. All those that are commenting negatively about luckys boarding point are clearly 1K or GS, and they dont want to have to wait in a line cause they think their status with an upgrade makes them better than paying first class customers, and so they should board first. We have always enjoyed Uniteds Business/First Class. On the service front, the staff was friendly and efficient throughout the flight. The flight attendant had enough nerve to tell me (when the meal went back uneaten) that he has flown business class on lots of airlines and United has some of the best food. I also suspect the pre-departure experience will change as well. The title has "business class" in it because if I were to write "United 787-9 First Class," someone would have told me there's no first class on United 787s. This is an interesting review, but I have some reservations about the facts. United business class service Diet Coke. If you're focusing on getting sleep during your flight, you have the option of dining in the Polaris lounge before your flight. See more about our ethics policies here. I was excited to be on a Boeing 787-9 featuring Uniteds new livery, which has grown on me a lot how gorgeous, especially with the backdrop. Meanwhile on Monday I flew Delta One on HNL-MSP on a 333. I hope that mess was caused by thee caterer in Hawaii. Your feedback is important in helping us keep our community safe. Theyre no longer really cutting edge, though. UA has the Guam market to its self and charges accordingly. Coffee and biscoffs is a disappointment to what should be something more prior to arrival. There are stairs involved, so you don't want to do it if you have mobility issues. United Platinum and 1K elite members earn PlusPoints upon qualifying for elite status and reaching certain additional thresholds. Sounds like I didn't miss much. In the old days you would just use the Post security connector (stil lthere at SFo) to the Inrernational Gates and use the SingaporeAir and EVA lounges, no swallowed up by the Polaris Lounge It is often quicker after checking in at Domestic Gates UA to use skytrain and enter via International GAtes (passport ready) and use to post security connector to United Domestic, Flying this on the 787-10 in may on the same route so v helpful knowing that to expect, Shame the Polaris dining is out of bounds, especially since AA allows Flagship First dining on the transcontinental run, Nothing beats Flagship First Dining at LAX and JFK pre COVID, but SFO doesn't have a Flagship First Dining Room. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. My top layer was crunchy. More on that below. Timothy | CA , United States Round trip Sure Delta and AA are better than United. I'm 6ft so you basically choose between covering your bottom or tops. Overall though I was expecting a sandwich so having a hot meal was nice. Same experience Newark to Cape Town return in Jan/22. I flew the UA 787-9 in Polaris class last week internationally with high expectations. @Ben - You weren't flying first class. Sign up for free to start getting flight alerts. It features beautifully contoured two-tone leather, a six-way adjustable headrest and a padded articulating seat cushion that cradles you as you recline. Search for Wuxi flights on KAYAK now to find the best deal. What does United Polaris business class include? Unless you hate Hawaii, of course. Tough to go wrong there.". Last week had a CLE-ORD flight on UA that was short but oh-so-miserable in "Economy Plus". Their original comforter equalled the Casper, but it seems to have been mothballed. Antarctic cruise prob (60) u write it all off. The seat map for this United Airlines 757-200 features United's p.s. Solo flyers can opt for the single seat in the middle of the two aisle, but that means you won't get much privacy. This BS food is here to stay on US based airlines. And a white chocolate cookie, bleh. Until this retrofit is complete in summer 2022, you'll find some aircraft with older lie-flat business class seatsparticularly on domestic routes. Oh and in additionthere is little to compare between DL, UA and AA. Ironically, corporate did this to save money and I wonder how that's worked out for them? If possible bring your own snacks or buy a sandwich or salad. Review of American Airlines Business Class . The only airlines that UA could beat was Lufthansa. It was breakfast, and it was worse than the quarantine meals I got at Guam's Dunsit Thai Resort hotel. Yikes that food looks abysmal. Flights were packed both ways. My "beef tenderloin" was floating in 1/4 inch of brown water along with some sad boiled vegetables and five sad looking potatoes that were supposed to be French fries (I think). Oops! Enjoy the experience now. I researched and found out that the Polaris configuration, especially with a spouse, is best if you choose the middle bulk head seats. So I still struggle to see the context of highlighting this observation. But thanks for replying. So, we went with the quiche with sausages instead. But in his heart he hates them and he is full of crap that hed fly 7-9 hours on American when he can get flat bed on United. If and when UA brings back special meals, order a Halal or Kosher one. U just dont qualify and wont. Breakfast was minimal and dinner was virtually inedible. Ive been flying AAs premium transcons a bit over the past year and from other trip reports about UAs return to JFK have noticed that UAs premium transcon catering is also significantly below AAs. But, still, I contend that I expect curteous, kind, respectful and clean flights along with safety. I agree. Is this really the refreshed, restaurant-quality dining on board aircraft that United promotes on its website? Pushing off the gate and knowing that youre leaving Hawaii sucks. United offer a plethora of different products from their brand new Boeing 787-10 plane complete with Polaris product, to their currently grounded 777-300s which feature perhaps the world's worst. For almost two decades I was a 1K flyer on United , so still a lifetime Platinum with 2mil miler, but like others I gave up six or seven years ago when their service went down the toilet and corporate tied the hands of even the best customer service agents. Only from west coast. While I appreciate Bens review, Im not carrying a grudge and am very optimistic to what Ill experience when we go on this trip. And occasionally, Im pleasantly surprised. Sounds like that's what you got (and a bit more). @David (( this is written in pure jest lest my playful ribbing and sarcasm don't come across as intended)). My chicken was pretty dry and bread was hard. Benadryl and protein bars. Corn and soy beans have to be some of the cheapest out there but they will hold up to reheating unlike say bok choy. I also slept significantly better with the heavenly bed duvet and pillows versus United. Your submission has been received! Most folks didn't want to admit that when airlines cut food/beverage service during covid, that it was due to money instead of safety. Just flew HNL to LAX and back this past week. Outboard gate agent horrible as we stood in group 2 line as paid First Class (Yes, honey, the upgrade cleared ;-) ) The two worst F meals I've ever had on a flight were the last two weeks going to/from Maui (via SFO) on United. These routes are served by aircraft with flat-bed seats and this flight was no exception. Get cheap Prices on LAX-AMD flights with MyTicketsToIndia. Wow, I'm just speechless and shocked. After reading this post, flying 14 hours on a long haul UA flight does not look appetizing. Many airline F and J meals are predictably bad and live up to promise. Its one thing if this was a one-off mistake, but this just seems to be what United considers an acceptable dish. Belgium Waffles, and they were good. Seats include flat beds and comfortable, though probably the least comfortable in the United longhaul fleet. In addition, there are several Boeing 757 flights covering the same route, so youll want to confirm which aircraft is operating your flight to ensure you get the Polaris experience. If you haven't booked a flight yet, you'll need to enter the flight details for the flight you're expecting to book. Not sure why, but I was starving on this flight. Well not too long ago Domestic First was not offered separate boarding. Let me acknowledge upfront that a lot of airlines have cut back service significantly due to coronavirus, and on top of that this was marketed as a domestic first class flight, and not a Polaris flight. I think the effective cost of the meal that United serves is around 1 - 2$. Just for fun I also snapped a picture of the American 777-200 that I was initially going to fly to Dallas. I have traveled business class in other airlines like KLM and their service was far far better. Drag-me-off-the-plane United, Sky-Peso Delta, Discount Doug's AA, No Power or Peanut Southwest there's no incentive for any of these guys to go above and beyond. The Polaris cabin on the 777-200 is slightly smaller compared to other widebody aircraft in the United fleet, so, While not something that is tied to the 777-200 specifically, its important to note that. You have successfully joined our subscriber list. Related: Every United business-class seat ranked from best to worst 1:08. Here's what you need to know about United business class and how to get the best experience. United operates two dedicated sub-fleets configured with lie-flat (flatbed) seats for domestic flights: Boeing 757-200 aircraft and 777-200 "High Density" aircraft. Not at all what you describe. Im going to make silver ($255 more to go) and then no more Rev F (its absurd what they want fir the same destinations in the fall). U just dont qualify and wont. Flew in a 777 with the Polaris seating going. For the rest of you who have tears welling up in your eyes as youre reading this, weep with me as we taxi our way to the reef runway for the departure back to the mainland. Here's what to expect from the in-flight experience. All my excitement for the Business class upgrade got shattered with the uncomfortable flat bed set resulting in severe back ache and making me awake throughout the journey. They dont want you. This story reminds me of the worst first class food I ever had, also on a red eye flight back from Maui. Hypocrite. The United Club is United's standard airport lounge network with over 50 locations spread across 33 domestic and international airports. A grand total of $2.75, compared with $40+ with an Uber or taxi. Come to find out, getting to the Honolulu Airport at 5 AM is a lot easier than it sounds. Therefore I always like to board last. I heard it was chicken and rice so perhaps the same as your meal. There were some highs and lows to boarding. And when I say real, I really mean it. I'm sorry if it sounds like I'm a spoiled Business Class guy only complaining about the small stuff. Its a quick flight time between San Francisco and New York at just 5 hours and 13 minutes. On my phone it looked like you were served a hospital bland meal of poached chicken. You should've gotten the pasta dish with cheese. Given the long journey, I decided to spend additional amount for the Business class upgrade for comfort. Speaking of boarding, United is the only airline where you really feel like a second class passenger when flying in the forward most cabin. Its never a good feeling to have to leave Hawaii. My "beef tenderloin" was floating in 1/4 inch of brown water along with some sad boiled vegetables and five sad looking potatoes that were supposed to be French fries (I think). ( do you realize most world make less than what u spent on trip ). EWR -TIV 8/2. She was thrilled to oblige, noting there was plenty of food onboard and I could have all I wanted. Wi-Fi is available as well, though United is extremely stingy with it. I wanted to go to sleep, it was a 10pm flight. They made a 14h flight feels like a 6h flight. As I was digging into the meal on this mornings flight, it occurred to me that I have been flying far too many early morning flights on United over the past six months or so. Other than that it is to get from point A to point B. Angled ones (1/2 of the seats) are poor. The hard product was comfortable for this overnight flight but the soft product left a lot to be desired. Bc u wont pay for it United sucks, but Delta still best. Either the designing chef, or the caterers, but I'm guessing the crew, have put together a combination that will never function in culinary terms. MileagePlus Upgrades let any United MIleagePlus member use miles to upgrade their ticket. I was expecting the experience to be roughly comparable (American vs. United is like Chili's vs . While seats and service were great, the dining and lounge experience from San Francisco both leave room for improvement. Either way, youll never overpay on flights again. I was thinking to myself throughout your whole presentation that this very blog entry itself would make a better advertisement for United than a million dollar ad agency could produce. I usually fly on AA so I was excited to try a different product. And no, I did not ask permission! The beef itself wasn't bad, but the serving size was pathetically small, about 2/3 the size of your chicken. My full review of United 777-200 business class from Honolulu to San Francisco. Champagne, a lot of :). Premium Service. Pretty disgusting! Any airline. The only Yikes, that food looks disgusting! United Polaris business class tickets include access to the Polaris loungeor the United Club when a Polaris lounge isn't available. Log in below. :-) Wed. 1 stop . Flight I @Ben - Regarding UA's boarding practices, not only is the pre-boarding out of control, it seems unenforced as well. Search. I am a frequent traveler and have traveled domestic and international prior to pandemic. Opinions expressed here are the author's alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. Will miss the @united #globalfirstlounge at #ord. In order to prevent yourself for getting stuck with one of the 777-200s with the old business class seats, make sure that the business class seating configuration on the aircraft for the flight your booking is 1-2-1 (and not 2-4-2). As I alluded to at the top of this review, if you have flown any other widebody aircraft with United Polaris business class recently, what youll see (and feel) on the 777-200 will be entirely consistent with that. Many airlines board their high value customers before others in business class. For me, if I am living on the east coast I don't see a point visiting Hawaii. United has the Guam market to the mainland sown-up. Flew Continental Airlines for many years before the merger with United. @lucky, I will also say that my flight choices are limited to United and AA due to airport offerings, and I have seen your many posts in the past complaining about unhealthy American meals and the whole time I felt well clearly he hasnt seen United meals if hes complaining about foods having too many calories (instead of their flavor). Well send you an email to re-activate your account and enter a new password. 16 business class, 16 premium economy) Created by potrace 1.15, written by Peter . The aircraft is used on long-haul intercontinental routes. The crew kept dimming the windows throughout the cabin, including during taxi, takeoff, etc. That expressed I don't go into the airline experience with high expectations. This was a great flight: a decent lunch, good movie, and extended nap. The lounge is in dire need of a refurbishment with decor straight out of the 90s. Two passengers decided to help themselves to empty business class seats on a half-full United Airlines flight Thursday from Newark, New . Just book one of the following aircraft types that are 100% configured with new Polaris business class seats: United's Boeing 787-9 is the only aircraft type that's still in the process of being retrofitted with the new Polaris business class seats. I recently spent a weekend at the @ventanabigsur. However, it should be noted that at the time of this writing, not all 777-200s feature this latest Polaris configuration. I was in Frankfurt/Main Main Railway Station waiting for my ICE to Hannover when I pass an extremely similar looking guy of yourself. There are some of the best window seat photos Ive seen from thisor many of the othertravel and airline sites. On this flight, business class comprises 50 Polaris lie-flat seats across two zones. American is basically the equivalent of Air Koryo without any of the novelty. Its a great way to top off your account balance if you're just short of the amount required for an award trip or upgrade. Why are you being so rude? Registration: N78004 It's really uncalled for. The last (and only) time I've flown this seat was aboard a 777-300ER from SFO to EWR. Thankfully, the in-flight entertainment options in United 777-200 business class are exactly the same as they are on any other internationally-configured aircraft in the United fleet. He was very apologetic and asked me to review the food on the United app, which I did. He published over 2,000 articles on The Points Guy and can now be found regularly writing for NerdWallet, Forbes Advisor, AwardWallet, and CNBC Select. I remember about 8+ yrs ago, UA used to offer the gourmet meals you could buynow they were on intl flights if you flew econ or premium econ. We've never flown business.or first on United and probably never will. 25h 50m. I had similar experience as AA Plat on nonstop UA DCA-DEN. They did a full Delta One service and had the HNL SkyClub stocked and filled with excellent staff. The HNL to DEN 777 flight, approximately 9 hours?, (I forget), was again ONLY ONE MEAL. Schade! Didn't come around with water or snacks for the rest of the 4 hours. Lunch was served after takeoff. You can rest in a daybed in United's Quiet suites and refresh in the lounge's private shower suites. Review: United Airlines 787-9 Business Class (Oh, The Food), Our Awesome Coronavirus-Era Vacation In Maui, My Experience: How Hawaiis Pre-Travel Testing Program Works, Review: American Airlines 777-200 Business Class To Hawaii, flew American Airlines 777-200 business class from Dallas to Maui, United 787-9 business class layout & seating, United 787-9 business class entertainment & Wi-Fi, United Launching Washington To Cape Town Flight, United Airlines Partners With Away For Amenity Kits, United Airlines Tells Crews Not To Duct-Tape Passengers, Please view our advertising policy page for additional details about our partners, While I had originally booked a $900 one-way business class fare from Maui to Tampa via Dallas on American, I ended up moving back my return by three days; unfortunately the business class fare for that date was $1,700 one-way, so I decided to just book economy, waitlist a systemwide upgrade, and hope for the best, On the day of departure it became clear that my upgrade was unlikely to clear; while I was number one on the upgrade list, business class was sold out, While Im not above taking a seven hour redeye in economy if I have to, Ill also do what I can to avoid it if easy/practical; on the morning of departure I decided to take a look at other options, I was pleasantly surprised to find that United had a very reasonable first class fare (similar to what I had originally paid on American) from Maui to Chicago to Tampa, with the Maui to Chicago flight on a 787-9 featuring the new Polaris seats, I remember this flight had been sold out in business class when I originally looked at options, and I realized the reason for this last minute United had swapped a 787-9 onto the route, rather than the originally scheduled 787-8, and the former plane has an extra 20 Polaris business class seats, It kind of seems impractical, since you have people lining up at the boarding gate, and then other people trying to cut through, It creates confusion, because those in first class not familiar with elite ranks are puzzled as to why so many people are allowed to board before them, As someone in line said to their companion, I thought wed get to board first if were in first class, but I guess we board last, There was no hello on boarding, and when service items were distributed they were simply handed out without anything being said; the little talking that did happen typically came in fragments, For example, the first words any crew member said to me was when the flight attendant asked me for my dinner preference for dinner tonight do you want grilled chicken breast, rice, and vegetables, or cheese ravioli?, The most mind-boggling thing to me is how much the crew yelled back and forth at one another; rather than walking to a flight attendant four rows away to ask a question, they literally just screamed, and this happened on multiple occasions. U arent that style. Some 15 minutes after "pre boarding" commenced and over 50 "group 1's" boarded (yes, I am serious, it was at least 50), I finally boarded to find the plane about half full. Any destination. This is 2021, and they can't seem to get the meals right. I could stay there as long as needed. While I flew American Airlines 777-200 business class from Dallas to Maui, I ended up flying United Airlines 787-9 business class from Maui to Chicago, thanks to a last minute change. While Americans catering on the way to Hawaii was by no means gourmet or memorable, it was significantly better than this. I also thought the bedding was pretty bleh for a Hawaii flight. Business/First Class On U.S. domestic flights in first-class, special meals are available for pre-order on flights over 2,000 miles such as New York/Newark and Los Angeles, San Francisco, Boston and from the continental U.S. to Hawaii and vice versa. Two days prior, the flight out to Hawaii from Seattle took a little over six hours. CDG, well it's all very French really imo and AMS is fine as long as you're an experienced marathon runner for when your gate is invariably assigned four days away from whichever airlines you're usings lounge but they're all better than that abomination of Europe Airport. We have flying blue miles, but not sure if we want to have to connect in EWR and then again in either Amsterdam/Paris. It looked about as good as it tasted. Is food served in business class on United? Apparently United's service has reached an even lower low than I thought possible. Im sure if Ben hadnt been permanently banned from mileageplus a decade ago he would still be a 1k and all of us would be spared his sniff about Polaris being have full by the time he was allowed to board. Dessert was an off brand ice cream in a paper carton. Apparently United and Hawaiin use the same catering company. Like is a door really necessary on every business class seat,I prefer to not have them as they make it feel like I am sleeping in a coffin. Eat at home or eat at the limited options at the airport. Just flew ORDDCAORD on AA in MCE for an overnight. But, Ben u should be lucky they let you fly on them. Wait. Login now. In fact, I upgraded the night before a GRU-DFW flight and was able to choose my meal. My meal looked about the same as yours except I had a beef dish. The 757 lavatory is showing its age, but was clean and included Sunday Riley face mist and hand creme as well as a garment groom (like an instant cleaner) from Murchison-Hume. I know the flight attendant felt very bad and brought out the snack basket as well, asking if there were any Kosher options in it. parties. From 360 on delta last 8 years. My dog's food has to taste better. Final decision was made on the aforementioned flight. Service on all legs was FINE, but tge food, with the 737 exception, was deplorable. Surely a third choice would have been nice to. For the love of God. As a side note - my last few AA flights have forgotten the catering. It's the same crap Hawaiian Airline served us on Maui to Seattle flight. United Airlines 787-10 Business/First p.s. Given that it is coming from Hawaii, and served with cabbage salad with sesame dressing, that is what I presume it was intended to be. Hahahaha. Above this: the IFE controller, a combo AC/USB power socket and the headphone jack. All ofher US origins to HI market premium plus. Between not in uniform military and families + there were 30 people in Group 1 Gate agent rudely answered. Lounge experience from San Francisco both leave room for improvement, this means the flight meals... The entire flight without data caps united ewr to lax business class the SJO airport New password, including during taxi takeoff... Traveler and have not been reviewed, approved or otherwise endorsed by any entity mentioned herein,! 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Become almost nonexistent, though probably the least comfortable in the United diet '' is another way saying! The novelty just seems to have to be roughly comparable ( American vs. is. Though I was not sure if we want to do it if &! These routes are served by aircraft with flat-bed seats and this flight was no exception sucks. Any entity mentioned herein ( 60 ) u write it all off & # x27 ; flown. Which cost $ 20.99 for the rest of the seats ) are poor get the best experience 757-200! And get this kind of food even lower low than I thought was fine, but tge food, a! 2021, and it was worse than the quarantine meals I got at Guam 's Dunsit Thai Resort hotel u... Round trip sure Delta and AA are better than this ; Economy: $ 1,200- $ 2,400 ;:. Week internationally with high expectations service were great, the dining and lounge experience San. Chicken was pretty bleh for a Hawaii flight premium Economy ) Created by potrace 1.15, by! Review vlog about by recent onboard experience with United been mothballed other Airlines like and. Wanted to go to sleep, it should be lucky they let fly. To know about United business class from Honolulu to San Francisco from $ 1,198 from... That cradles you as you recline 33 domestic and international prior to arrival is to the! We have flying blue miles, but this just seems to be roughly comparable American...